GUEST EXPERIENCE SHIFT LEAD

What you'll bring to the teamLead the team. Keep operations moving. Deliver an incredible guest experience.We're looking for a hands-on leader who thrives in fast-paced, high-volume environments and knows how to keep teams focused during busy shifts. If you're confident leading in real time, holding standards, and solving problems under pressure, this could be the role for you.What You'll DoLead frontline team members during daily operationsServe as Supervisor on Duty when assignedMake real-time operational decisions during busy periodsCoach employees and provide direct performance feedbackSupport guest flow, queue management, and crowd controlHandle guest concerns professionally and confidentlyEnsure safety, service, and operational standards are followedTrain and develop frontline team membersStep into operational positions when needed and lead by exampleRequired Skills & ExperiencePrior leadership experience in a high-volume, guest-facing environmentStrong communication and team leadership skillsComfortable giving direct feedback and holding standardsAbility to stay calm and make decisions under pressureReliable, punctual, and highly accountableFlexible availability, including weekends and holidaysStrong multitasking and problem-solving abilitiesPreferred BackgroundsExperience in:AttractionsHospitalityEntertainmentRetail leadershipTourismGuest servicesQualificationsHigh School diploma or GED requiredSupervisory, lead, or shift management experience preferredExperience training or coaching frontline employees is a plusBenefitsHealth care options (medical, dental, and vision plans)Paid Time Off (PTO)Recognition programs and rewards401(k) program with company matchTuition reimbursement programsNumerous learning and advancement opportunitiesWorkplaceChildren are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Pay RangeUSD $18.00/Hr.J-18808-Ljbffr