GENERAL MANAGER - CANTONI SHOWROOM

divh2General Manager | Cantoni Showroom/h2pReports to: President of Sales/ppPOSITION OVERVIEW/ppCantoni is seeking an accomplished, performance-driven General Manager to lead one of its flagship luxury design showrooms. This individual will have full profit and loss ownership, overseeing every dimension of showroom successsales, talent, operations, and client experience./ppThe ideal candidate is a strategic, entrepreneurial leader with deep experience in premium or luxury retail environments. They must bring a refined eye for design, a disciplined commercial mindset, and a leadership style that commands excellence through clarity, accountability, and inspiration./ppAt Cantoni, the showroom is more than a place to shopit is an immersive brand experience. As General Manager, you will be responsible for transforming that experience into sustainable, measurable business performance./ppKEY RESPONSIBILITIES/pulliPL Ownership/liliDrive top-line revenue growth while protecting gross margin and managing SGA with precision/liliLead weekly business reviews, monthly financial performance meetings, and rolling 90-day plans/liliMaintain full accountability for all financial and operational KPIs/li/ululliSales Strategy Execution/liliChampion a high-performance sales culture focused on pipeline development, lead conversion, and revenue growth/liliUse data to coach performance, identify opportunity gaps, and ensure individual accountability across the team/liliEnsure team proficiency in CRM tools, design visualization platforms, and selling systems/li/ululliClient Experience Leadership/liliEstablish and maintain the highest standards of white-glove client service across all touchpointsfrom first interaction through installation and aftercare/liliResolve escalations swiftly and professionally, reinforcing client trust and brand loyalty/liliCreate a post-sale strategy that builds client lifetime value through repeat business and referrals/li/ululliTalent Recruitment Development/liliAttract, onboard, and retain best-in-class design and showroom talent/liliBuild and coach a team of $1M$3M+ individual producers/liliLead structured one-on-ones, talent reviews, and growth plans aligned with clear performance expectations/li/ululliOperational Excellence/liliMaintain floor readiness and showroom presentation to Cantonis highest visual standards/liliEnsure process accuracy across ticketing, inventory, delivery coordination, and logistics/liliPartner with centralized operations teams while taking full ownership of local execution/li/ululliMarket Engagement Business Development/liliBuild deep relationships with architects, developers, designers, and luxury realtors to proactively identify project opportunities/liliBe a visible leader within the local design and real estate community/liliMonitor new construction, renovation activity, and market movements to secure first-access client engagements/li/ulpCANDIDATE PROFILE/ppRequired Experience and Capabilities/pulliMinimum of 5 years of senior leadership experience in a premium or luxury retail, showroom, or design business/liliProven success managing PL, building high-performing sales teams, and delivering consistent financial results/liliExperience in high-touch customer service environments with complex sales cycles/liliStrong business acumen, analytical capability, and the ability to translate vision into execution/liliExceptional communication and interpersonal skills across clients, team members, and cross-functional partners/liliDigital fluency, including CRM platforms and showroom sales technology/li/ulpPersonal Attributes/pulliHighly accountable and goal-oriented, with a strong sense of ownership and urgency/liliSophisticated, service-minded, and confident in high-end client-facing environments/liliDisciplined operator who also values design excellence and creative presentation/liliTeam leader who inspires trust, demands performance, and leads by example/liliActively engaged in professional communities and understands the power of local influence and relationship building/li/ulpOUR COMMITMENT/ppAs a leader within Cantoni, you will be supported by a brand with 40+ years of industry leadership, an unmatched product assortment, and an enterprise team committed to operational support and strategic alignment. This role blends the autonomy of entrepreneurial leadership with the backing of a best-in-class organization./ppIf youre a high-performing executive leader who sees luxury as both an art and a businessand youre ready to lead from the frontwe invite you to start the conversation./p/div