Support Services Supervisor, Principal (Internal Human Services Public Health applicants only)

DescriptionInternal Services in Human Services Public Health (HSPH) seeks a Principal Support Services Supervisor with exceptional people skills to manage a dynamic team of front-line office support staff who provide a variety of front-line, administrative, and office support services and are deployed to work across multiple HSPH service area locations.Location and hours:This position is located at the Health Services Building at 525 Portland Avenue South, Minneapolis, MN 55415. Typical work hours will be 8 a.m. to 4:30 p.m. with some flexibility required and will require travel to work locations within Hennepin County that may not be served by public transportation.About the position type:This position is a full-time, benefit earning position. You must be a current regular or probationary employee of Human Services Public Health to apply for this position. Limited duration employees are not eligible.This position is internally classified as a Support Services Supervisor, Principal.Click here to view the job classification specification.In this position, you will:Interview, select, supervise, coach, develop, and evaluate office support staff.Provide work direction and manage work of direct reports by setting clear objectives and measures.Establish, develop, and implement work unit policies, procedures, and objectives, and clearly communicate that information to the team.Monitor processes, progress and results while ensuring compliance with work procedures.Resolve complex problems related to clerical support functions and mediate conflicts and bring them to a resolution.Develop work schedules and assignments; plan, distribute and delegate workloads.Participate in and lead committees, team groups, and meetings.Need to have:* Three years or more of office clerical or administrative support experience and one year or more of supervisory or lead worker experience.* Access to reliable transportation to travel to work locations within Hennepin County that may not be served by public transportation.Nice to have:Experience:Working with people at all levels, including management and front-line staff.As a supervisor or lead worker of office support or customer service staff at multiple locations.Using Microsoft applications such as Access, Excel, Outlook, PowerPoint, and Word.Mediating conflicts in a professional setting and bringing them to a resolution.Ability to:Motivate, train, inspire, and empower staff.Establish, communicate, and maintain effective working relationships with a diverse population of coworkers and the public.Be flexible and successfully lead staff with differing work styles.Know when to step into a situation, and when to stand back.Articulate clear job expectations while training staff.About the department:Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.About Hennepin County:Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select Employee).Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.Your future. Made here.This posting may be used to fill current and future vacancies.Watch this video for application best practices and tips.This position may have access to systems or other documentation that contains HIPAA data.Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.If you have any questions, please contact:Rebecca MaddausRebecca.Maddaus@hennepin.ushcpromoWhy work here?Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:Meaningful workPublic serviceCompetitive payWork-life balanceGenerous benefitsOpportunities to growCommitment to your successBy working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.Employee Benefits SummaryVisit our benefits page to learn more: bridge.hennepin.us/eligibility.If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.01Are you a current regular or probationary employee of Human Services Public Health (HSPH)?* Yes* No02This position will be located at the Health Services Building at 525 Portland Avenue South, Minneapolis, MN 55415. Typical work hours will be 8 a.m. to 4:30 p.m. with some flexibility required and will require travel to work locations within Hennepin County that may not be served by public transportation.Are you willing and able to meet these requirements?* Yes* No03How many full-time equivalent years of office clerical or administrative support experience do you have?I do not have this experienceLess than 3 years3 years or more04Describe your office clerical or administrative support experience, referencing job(s) listed on your application/resume. If you do not have this experience, type "None" in the space provided.05How many full-time equivalent months of experience do you have as a supervisor or lead worker?I do not have this experienceLess than 1 year1 year or more06Briefly describe your experience as a supervisor or lead worker, including the number of people who reported to you, referencing job(s) listed on your application/resume. If you do not have this experience, type "None" in the space provided.07Have you been a supervisor or lead worker of office support or customer service staff at multiple locations?* Yes* No08Describe your experience as a supervisor or lead worker of office support or customer service staff at multiple locations, referencing job(s) listed on your application/resume. If you do not have this experience, please type "None" in the space provided.09Do you have work experience using Microsoft Office applications such as Access, Excel, Outlook, PowerPoint, and Word?* Yes* No10Describe your work experience using Microsoft Office applications such as Access, Excel, Outlook, PowerPoint, and Word, referencing job(s) listed on your application/resume. If you do not have this experience, type "None" in the space provided.11If you are a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran, and are applying for your first promotion after securing public employment, you are eligible to have five points added to your competitive promotional examination rating. Are you a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran that would like to use your one time, five-point preference?* Yes* No12Your response to this question will help us evaluate the effectiveness of our recruiting sources and methods. Please choose the one source that best describes how you first learned about this promotional job opening. Please review all possible choices before making your selection.Department email, unit bulletin board, or lateral/transfer processEmployee Career Center (ECC)Employee Resource Group (ERG)Employee or recruiter of Hennepin County (supervisor/manager, colleague, or Human Resources)HC ConnectHennepin County job notification emailshennepin.jobs or governmentjobs.com13For the recruitment source selected above, please provide the specific name of the person, website, or media source.Required QuestionEmployer Hennepin CountyAddress Hennepin County Government Center300 South Sixth StreetMinneapolis, Minnesota, 55487Phone 612-348-7855Website https://www.hennepin.us/jobs