Service Sales Account Manager

Job DescriptionService Sales Account ManagerFull-Time | Commercial HVAC ServicesWe are seeking a driven and relationship-focused Service Sales Account Manager to join our growing commercial HVAC service team. This role is ideal for a professional who thrives in a client-facing environment, understands HVAC service operations, and excels at building long-term customer partnerships.If you enjoy managing accounts, identifying growth opportunities, and working closely with operations to deliver exceptional service - this could be the right opportunity for you.Key ResponsibilitiesManage and grow a portfolio of commercial HVAC service accountsServe as the primary client liaison for service-related needs, performance, and issue resolutionDevelop, price, and manage preventive maintenance agreements and service contractsCoordinate scheduling, dispatch, and resource allocation with service operations teamsPrepare proposals, renewals, and scope recommendations based on client needsTrack service performance, margins, and customer satisfaction metricsIdentify upsell opportunities including repairs, system upgrades, and replacement projectsSupport service technicians with job planning, materials coordination, and customer communicationMaintain accurate documentation, reporting, and CRM recordsEnsure compliance with safety, quality, and contractual requirementsCore Skills & ExperienceStrong background in commercial HVAC service operationsProven experience in account management and client retentionPreventive maintenance program development and managementContract negotiation and renewalsScheduling and dispatch coordinationProposal development and pricingCRM proficiency and reportingExcellent cross-functional communication skillsWhat We're Looking For• Relationship-driven professional with a customer-first mindset• Strong financial awareness of service margins and profitability• Ability to identify and convert service growth opportunities• Highly organized with strong follow-through• Team-oriented collaborator who works well with field and office teamsThis is an excellent opportunity for a service professional who wants to play a key role in driving client satisfaction and recurring revenue growth within a reputable commercial HVAC organization in the Twin Cities market.Apply today by sending your resume directly to: kent.waush@gogpac.com