Customer Success Engineer

IMPORTANT: the best way to apply is by submitting a video application by following the instructions on our jobs page here.At Tasklet, we’re building the cloud agent OS for work. We believe we can be the main app that most knowledge workers use for everything.Our users are building real automations with Tasklet — connecting dozens of services, writing complex workflows, and trusting an AI agent with critical work. When something breaks or gets confusing, the quality of help they get determines whether they go deeper or give up. But we don’t want to solve this just by throwing people at support tickets. We want to solve it by making everything work better — through better product, better self-serve resources, smarter automation, and better internal tooling.We’re looking for someone to become a core owner of our customer-facing work: handle inbound support, talk live with users, proactively help high-value customers get more out of Tasklet, and relentlessly automate and improve the system so your own workload keeps going down while our customers get more successful.This is a great role for someone earlier in their career — roughly 1–5 years of experience — who is unusually sharp, technical, high-agency, and excited to grow into a broad customer-facing role at an AI startup.Compensation$130k → $180k salary0.125% → 0.25% equityCompetitive benefits (medical, dental, vision, 401k, 4 weeks PTO, free lunch, etc)ResponsibilitiesOwn inbound customer support via email and calls — diagnose complex issues across a product that touches dozens of external services, runs code, browses the web, and manages filesProactively reach out to high-value customers to help them expand their usage — identify accounts with growth potential and help them get more from TaskletMake every customer interaction excellent — when a customer gets on a call with you or exchanges emails with you, they should come away thinking more highly of Tasklet. You’ll explain complex technical ideas clearly, make people feel understood, and create confidence that their issue is being handled well.Build AI-augmented support workflows — use Tasklet itself (and other tools) to automate common issues so you can focus on the hard problems. Create and maintain help docs, guides, and self-serve resources that actually reduce inbound volume.Create and improve self-serve resources — write help docs, guides, examples, and internal playbooks that actually reduce inbound volume and help users succeed without needing us.Improve our internal tooling and processes — build dashboards, admin panels, and automations that make us more efficient at serving customers without proportional headcountFeed insights back to product and engineering — systematically capture what’s breaking, what’s confusing, and what’s missing, and work directly with eng to fix it — including driving some fixes yourselfOur ideal candidateYou’re likely earlier in your career — roughly 1–5 years of experience — and looking for a role with a lot of slope where you can work hard and grow fast.You likely have a technical degree or technical background and have spent time in consulting, startups, or another high agency role where you had to quickly understand messy problems and communicate clearly with business customers.You’re an unusually clear, concise communicator who can explain complex things simply — whether that’s a customer email, a help doc, or a product feedback memoYou’re unintimidated by technical complexity — you can read error logs, understand API integrations, and debug multi-step agent workflows to find root causesYou’re AI pilled and love to automate — you’re already using AI heavily in your work and live. Your instinct when you see repetitive work is to automate it away, not just power through itRead more about our company and apply via video by following the directions on our careers page.