Centralized Services Engineer

Centralized Services Engineer (CSE) Department: Centralized Services Reports To: Director of Alignment Location: Hybrid / Headquarters (Utah) Compensation: $75,000 – $95,000 annually   About the Role We are seeking a Centralized Services Engineer (CSE) to own and stabilize the platforms that power our managed services delivery. This role exists to create leverage across the organization by ensuring our core tools are predictable, standardized, and scalable. Success in this role comes from systemic improvements, automation, and reducing recurring issues across client environments.   Primary Responsibilities Platform Ownership Own the operational health of externally leveraged platforms including RMM, security, backup, monitoring, automation, remote access, documentation systems, and cloud-managed network platforms Ensure platforms are licensed, visible, monitored, and behaving consistently across all client environments Network Platform Ownership Maintain standards and baseline configurations within UniFi Network and Meraki Dashboard Manage alerting, health indicators, licensing, and systemic configuration issues affecting multiple clients Identify and resolve platform-level issues  Standardization & Automation Maintain, and improve automation and policies that enforce platform standards Reduce manual effort and recurring issues through scripting and configuration management Monitoring & Alert Management Own platform-generated alerts and tickets Tune thresholds, suppress noise, and eliminate root causes rather than treating symptoms Security & Backup Oversight Maintain baseline security and backup policies Investigate failed backup jobs, missed schedules, and verification issues Tune security policies when they block more than intended and document all changes Documentation Maintain authoritative documentation describing platform configuration, standards, automation behavior, and change history Ensure documentation reflects the intended operating state and is reviewed regularly Access & Licensing Administration Manage employee access and licensing for externally leveraged platforms Handle onboarding and offboarding related to platform access   Required Technical Competencies Strong understanding of networking fundamentals including VLANs, switching, routing, and firewall concepts Comfort working within cloud-managed platforms such as UniFi and Meraki Ability to distinguish platform-level issues from site-specific anomalies Experience working in MSP or multi-tenant environments preferred   Required Background & Experience  The Centralized Services Engineer role requires a background that supports platform ownership, operational consistency, and systems-level thinking across managed client environments. Qualified candidates will have a combination of education and practical experience equivalent to: A degree in Computer Science, Information Technology, or a related technical discipline and/or Approximately four (4) years of hands-on experience in one or more of the following areas: Administration of shared technology platforms (RMM, security, backup, monitoring, automation) Network administration fundamentals, including routing, switching, VLANs, and firewall concepts Managed Service Provider (MSP) operations, service delivery, or centralized tooling ownership Equivalent combinations of formal education, platform administration, networking experience, and MSP operational experience are acceptable, provided the individual can demonstrate the ability to manage systems at scale, enforce standards, and resolve issues at the platform level rather than through one-off fixes.   Who This Role Is Not For This role is not a fit if you are looking for: A helpdesk or Tier 2/3 support role (This position does not handle end-user troubleshooting or day-to-day ticket queues.) A project-focused engineering role (You will not be executing client migrations, implementations, or bespoke solutions.) A role centered on constant client interaction or on-site work (This is an internally focused, platform ownership role.) A position where success comes from one-off fixes or heroics (The CSE role is about prevention, standards, and long-term reliability.) A loosely defined role without clear boundaries (This position has intentional scope and ownership.) If you prefer variety through tickets, frequent client-facing work, or building custom solutions per client, this role may feel restrictive.