Front / Back Office Medical Assistant

Job TitleAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.Job SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provides general medical care under the direction of a licensed provider to patients in an outpatient clinic setting. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.ResponsibilitiesPrepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.Register patients, update patient records, verify insurance accurately and timely, and check patients out.Determine, collect, and process patient payments and address collection and billing issues.Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.Balance daily patient charges (cash, check, credit cards) against system reports.Complete closing procedures by preparing closing documentation and submitting required reports.Complete cash control procedures and secure financial assets.Maintain complete and accurate documentation.Obtain patient vitals, medical history, and reason for visit, and prepare the patient for a physical exam.Explain prescribed procedures and treatments to patients.Ensure all tests ordered are performed accurately and in a timely manner.Administer prescribed medications and treatments in accordance with the approved procedure.Draw blood and preparation labs for reference lab processing and/or in-house processing.Perform laboratory tests, lab-quality controls, and equipment maintenance according to written instructions.Respond to all lab messages and call back requests.Perform all drug screening procedures in accordance with established rules and regulations.Ensure patient immunizations are well documented and administered in accordance with the approved procedure.Conduct physician referrals as well as service pre-certifications on an as-needed basis.Prepare exam rooms; sterilize instruments, equipment, and supplies for procedures.Maintain complete and accurate documentation.Other duties and responsibilities as assigned.QualificationsHigh School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. MUST HAVE Medical Assistant Certification required.