Technical Project Manager & Data Architect

Role: Technical Project Manager & Data ArchitectLocation: Austin, TX (3 Days Onsite)Duration: Full TimeHelp with a large contact center platform migration. Ideally, a good communicator withexperience in large enterprise projects, data warehousing, technical documentation, andproject management and/or data architecture. Contact center tech experience, particularlyGenesys, is a plus. An experienced technical project manager and data architect to managethe business data and reporting needs of a large contact center platform migration project.Work closely with other cross-functional teams to deliver data and reporting design,documentation, change coordination, and testing during the migration of its contact centerplatform which is shared with other business units. This individual will shepherd the dataand reporting design of the project, coordinate changes to reporting semantics and otherinstruments, regularly socialize project status updates and business reporting impacts withstakeholders, document the new end-to-end data flows and objects, develop and executedata testing, and ensure data integrity and business continuity between both old and newplatforms within the existing reporting infrastructure.Required qualifications:* Strong written and verbal communication skills* Technical project management* Change control and testing management* Enterprise data warehouse experience* Business operational and historical reportingPreferred qualifications:* Contact center experience* Genesys Engage and/or Cloud CX* Genesys ICON and/or A3S* DataHub, data stewardship, knowledge management* Snowflake / AWS, SQL* Tableau* in-house tools: Maestro, Monsterboard, Prism / Core, DataDoor, UDM