Technical Project Manager & Data Architect

Job Title: Technical Project Manager & Data ArchitectLocation: Austin, TXFull TimeExp:-8+YrsJob DescriptionHelp with a large contact center platform migration. Ideally, a good communicator withexperience in large enterprise projects, data warehousing, technical documentation, andproject management and/or data architecture. Contact center tech experience, particularlyGenesys, is a plus. An experienced technical project manager and data architect to managethe business data and reporting needs of a large contact center platform migration project.Work closely with other cross-functional teams to deliver data and reporting design,documentation, change coordination, and testing during the migration of its contact centerplatform which is shared with other business units. This individual will shepherd the dataand reporting design of the project, coordinate changes to reporting semantics and otherinstruments, regularly socialize project status updates and business reporting impacts withstakeholders, document the new end-to-end data flows and objects, develop and executedata testing, and ensure data integrity and business continuity between both old and newplatforms within the existing reporting infrastructure.Required qualifications:Strong written and verbal communication skillsTechnical project managementChange control and testing managementEnterprise data warehouse experienceBusiness operational and historical reportingPreferred qualifications:Contact center experienceGenesys Engage and/or Cloud CXGenesys ICON and/or A3SDataHub, data stewardship, knowledge managementSnowflake / AWS, SQLTableauin-house tools: Maestro, Monsterboard, Prism / Core, DataDoor, UDM