Customer Service Representative

AC Designs is seeking a dependable and customer-focused Customer Service Representative to join our team. This role is essential to delivering a smooth experience for our customers by routing incoming calls and providing clear, professional communication.Responsibilities:Answer incoming calls and assist customers with scheduling and service inquiresMaintain accurate customer records and job detailsResolve customer concerns with professionalism and careCommunicate clearly with both customers and team membersQualifications:Previous customer service experience requiredStrong phone and communication skillsHighly organized with attention to detailAbility to manage multiple tasks in a fast-paced environmentPositive attitude and team-oriented mindsetCall center experience preferredHVAC experience is a plus, but not requiredBenefits:Competitive payPaid Time Off (PTO)6 paid holidaysMedical, dental, and vision insuranceCompany-paid life insurance and telemedicineShort-term and long-term disability401(k) retirement planSupplemental insurance options (accident, critical illness)Ongoing training and a supportive team environmentAbout AC Designs:We take pride in providing quality HVAC services while maintaining a professional and respectful workplace. Our team values reliability, teamwork, and doing the job right.AC Designs is an equal opportunity employer and maintains a drug-free workplace.Job Type: Full-timePay: $15.00 - $17.00 per hourBenefits:401(k) matchingDental insuranceHealth insuranceParental leaveVision insuranceWork Location: In person