Customer Service Representative (Jacksonville)

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.Company: One of Our ClientsJob Title: Customer Service RepresentativeLocation: Jacksonville, FL 32218Duration: 12+ Months (Extendable)Pay Rate: $18.50/hr on W2Description:Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization.Performs varied and diverse office clerical duties.Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.Review files, records, and other documents to obtain information to respond to requests.Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.Coordinate billing with customers to request/receive purchase orders.Process purchase orders and order restock of inventory.Answer pricing and product inquiries.Prepare customer pricing proposals (quotes) for Company product lines.Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.Execute contract maintenance and inform customers of pricing contract changesProcess emergency orders.Skills:Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive mannerAbility to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)Excellent verbal and written communication skillsAbility to write legibly with correct spelling, grammar, and punctuationAbility to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)Effective working in teams to achieve the department's objectivesEducation:High School Diploma or equivalentOne Year of prior Customer Service experience preferredRegards,Prateek PampattiwarRecruitment SpecialistNet2Source Inc.Global HQ Address –270 Davidson Ave, Suite 704, Somerset, NJ 08873, USAOffice: (201) 340-8700 x 324 | Cell: (551) 220 3007| Fax: (201) 221-8131| Email: Pampattiwar.Prateek@net2source.com