IT Support Technician

Our client is seeking an IT Support Technician to provide hands-on technical support for both onsite and remote employees in a fast-paced environment. This role will serve as a key point of contact for end users, supporting day-to-day IT operations while helping improve processes, system reliability, and user experience. This is an onsite position based in Fairfield County, CT.IT Support Technician’s Responsibilities And DutiesProvide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheralsRespond to support requests through ticketing systems, phone, and email within established SLAsTroubleshoot hardware, software, Microsoft 365, networking, and connectivity issuesInstall, configure, maintain, and deploy IT equipment and devicesSupport onboarding and offboarding activities, including account provisioning and equipment setupManage user accounts within Active Directory, Microsoft Entra (Azure AD), and related systemsIT Support Technician’s Qualifications And SkillsAt least 4 years of experience in an IT support or service desk environmentStrong knowledge of Windows, macOS, and Microsoft 365 applicationsExperience with Active Directory, ticketing systems, and remote support toolsFamiliarity with Microsoft Entra, Intune, SCCM, Defender, and MDM conceptsUnderstanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivityExcellent troubleshooting, organizational, and multitasking skillsStrong verbal and written communication skills with the ability to support non-technical usersRightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.