Genesys Admin
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Required Skills:Genesys Cloud CX / Genesys EngageGenesys Administration and EngineeringCCaaS (Contact Center as a Service)ACD (Automatic Call Distribution)Omnichannel RoutingREST APIs and Web ProtocolsIVR and Call Flow Design (Architect)Queue ManagementSIP / VoIP TelephonyCRM and API IntegrationsContact Center Operations.Responsibilities:Administer and support Genesys Cloud CX / Genesys Engage environmentCollaborate with business teams on contact center migrationsConfigure users, queues, routing, and telephony servicesSupport migration of 30+ branch locations to GenesysConduct demos, user administration, testing, and UAT activitiesManage releases, deployments, and post-production hypercare supportTroubleshoot and resolve platform-related issuesWork with stakeholders to optimize contact center capabilities and user experience