Part-Time Call Specialist (In Office Position)

FirstLink is looking for Part-Time Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 SuicideCrisis Lifeline, 211 InformationReferral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. This position will work a minimum of 16 hours per pay period (bi-weekly) and be part of a holiday rotation. Availability until midnight several nights a week is required. FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. The start date to begin training for this position will be February 23rd, 2026. This position will train at full-time hours, and drop to part-time hours when training has been completed. Are you ready for an exciting opportunity? Apply today! Job Type: Part-time Salary: $18.00 per hour Benefits: Employee Assistance Program Schedule: 4PM-8PM, 8PM-12AM Evening shift Holidays Weekend availability Required Education and Experience: Must have a high school diploma or GED Must be 18 years of age or older Must be able to read, write, and follow oral or written instructions Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field Work Location: In person