Technical Support Engineer

Job Title:Desktop and Mobility Support EngineerMust Have Technical/Functional Skills: Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,Roles & Responsibilities• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI• Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.• Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks• Deployment of device drivers and windows patch updates• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices• Manage the Security compliance health status of end user workstations• Monitor security patching status and remedy deficiencies proactively• Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team• Adjust configuration options as required to resolve defects identified while performing corrective action on a device• Investigate desktop level incidents and identify root causes to be able to provide solutions.• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities• Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot• L2 Workstations operational support• Monitor and report on User experience.Report on Workstation image deployments and patch compliance metrics