Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.Schedule: Monday - Friday, 6:30AM - 5:30PM (8-hour shift). Supervisor will determine schedule.Location: 2845 Siena Heights, Henderson, NVPrimary Responsibilities:Work with providers and staff to resolve patient billing concerns and ensure completeness of documentationAssist physicians, as required in coordination of care for patientsProvides high quality care and service excellence to our patientsResponsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct and update as necessaryCollect appropriate co-pays and adhere to all cash handling policiesAnswers phone, takes messages and routes calls appropriatelySchedule appointments as necessary, verifying correct visit type and primary care providerResponsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assistedWork with back-office staff to ensure smooth patient flowResolve service issues and complaints, and defer to appropriate management or clinical personnel when necessaryAssist co-workers and team members with duties when requested, to include but not limited to, floating to other areasPerform other duties as assignedPoint of contact for patients who raise questions and concerns regarding billingEstablish and maintain relationships with service providers for patient's coordination of careEnsures work is being performed according to company policies, procedures, and standardsParticipates in a variety of department initiativesEnsure all OSHA, HIPAA, and other regulations are followedFollows proper reporting protocols for any compliance or incident reporting as neededMaintains strict patient and employee confidentialityOther duties and responsibilities, not specifically described, maybe defined, or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by managementWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED (or higher)1+ years of medical front desk experience1+ years of electronic medical record experience1+ years of health plan insurance knowledgeIntermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)Preferred Qualifications:1+ years of experience in a health care settingKnowledge/understanding of CPT/ICD-10 codingExcellent communication skills and phone etiquetteExperience in providing customer serviceExperience in conflict/resolutionIndependent means of transportation during work hours for job related tasksPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED