Level 2 Service Desk Technician

Description Customer Support: Provide initial troubleshooting and resolution for common issues reported by end-users. Incident Management: Log and track incidents in the Service Desk ticketing system. Problem Management: May identify recurring issues and work with higher-level technicians to implement solutions. Knowledge Base Management: Contribute to and maintain a comprehensive knowledge base. Remote Support: Provide remote assistance to end-users using appropriate tools. Customer Communication: Effectively communicate with end-users, providing updates on incident status and resolutions. Equipment Inventory: Maintain accurate records of equipment and inventory Basic AV Troubleshooting: Diagnose and resolve minor AV equipment issues (e.g., projector lamp replacements, audio cable issues). Conference Room Support: Ensure AV equipment is functioning properly in conference rooms and meeting spaces. AV Device Setup: Assist with the setup and configuration of AV conference rooms devices (e.g., projectors, screens, sound systems) Creston experience is a plus Skills microsoft, adobe, incident management, customer support Top Skills Details microsoft,adobe,incident management,customer support Additional Skills & Qualifications Qualifications Level 2: Education: Bachelor’s Degree from an accredited college or university in computer science or related field. Experience: Four (4) years of equivalent experience in the Technology Solutions field. Two years of experience in a technology support position. Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above specified experience requirements. Bachelor’s Degree can be substituted for up to four (4) years of experience. Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above specified education and experience requirements. Experience Level Intermediate Level About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.