Desktop & MacOS Engineer
Role: Desktop & MacOS EngineerLocation: Jersey City(Onsite)Required Skills:5+ years hands-on Desktop Support and macOS engineering experience.5+ years MDM administration (Jamf, WorkSpaceOne) with proven delivery in a large enterprise (10,000+ Macs).Deep knowledge of macOS and Apple ecosystem at scale: ABM/Automated Device Enrollment, VPP, MDM, configuration profiles, policy frameworks.Strong troubleshooting across networking, Wi Fi, VPN, identity/SSO, certificates, and endpoint security.Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear, calm communication.Excellent stakeholder engagement skills and a track record of cross-functional collaboration.Preferred Skills:VDI and Citrix support/administration experience (e.g., Citrix Workspace, Virtual Apps and Desktops).Windows desktop fundamentals and cross-platform interoperability; exposure to Intune or similar.Experience with endpoint security tooling (e.g., Crowdstrike, EDR), vulnerability remediation, and CIS-aligned hardening.CI/CD and version control for configuration-as-code (e.g., Git), packaging pipelines, and testing frameworks.Experience with monitoring/logging platforms (e.g., Splunk) and data-driven operations.Responsibilities:Act as L3 escalation for macOS incidents and problems, owning high-severity issues through resolution and root-cause analysis.Administer and optimize MDM at scale:Build and maintain scripts and automation to reduce toil, accelerate remediation, and improve telemetry.Partner with Security, Networking, and Service Desk teams to standardize solutions, publish knowledge, and uplift L1/L2 capabilities.Monitor fleet health, report on KPIs (compliance, patch levels, incident trends), and drive continuous improvements.Collaborate on cross-platform issues; support VDI and Citrix environments as needed; interface with Windows teams for interoperability.Create high-quality documentation, runbooks, and change records; contribute to change/release processes.RegardsPraveen KumarTalent Acquisition Group – Strategic Recruitment Manager| Themesoft Inc