DevOps Engineer - Remote
About The CompanyZoom Video Communications, Inc. is a leading provider of modern enterprise video communications, with a mission to make video communications frictionless and secure for users worldwide. Renowned for its reliable and high-quality video conferencing platform, Zoom has transformed the way organizations and individuals connect, collaborate, and share information across distances. The company’s innovative solutions include Zoom Meetings, Zoom Phone, Zoom Webinars, Zoom Rooms, and Zoom Contact Center, all designed to enhance productivity and foster seamless communication. With a focus on user experience, security, and scalability, Zoom continues to push the boundaries of communication technology, empowering users to work, learn, and socialize more effectively from anywhere in the world.About The RoleWe are seeking a skilled and experienced DevOps Engineer to join our dynamic engineering team. In this role, you will be responsible for maintaining, scaling, and enhancing our reliable SaaS platforms that operate across distributed, large-scale environments. Your primary focus will be on ensuring operational excellence through automation, observability, and performance optimization. You will manage end-to-end initiatives, lead critical incident responses, and collaborate closely with engineering teams to implement sustainable improvements that directly benefit our customers. The ideal candidate will have a strong background in supporting high-availability systems, disaster recovery planning, and managing distributed systems in a production environment. Your expertise will help ensure our services remain highly available, scalable, and resilient, supporting Zoom’s commitment to delivering exceptional communication experiences worldwide.Qualifications6 to 10 years of experience supporting and operating SaaS production systems in DevOps or SRE rolesProven expertise in designing highly available systems with uptime targets of 99.999%Experience in developing and implementing disaster recovery strategies across multiple regionsStrong knowledge of managing distributed systems within production environments that serve customers directlyExperience in incident management, on-call operations, and conducting root cause analysisProficiency in automation, scripting, and tooling to streamline deployment and operational workflowsExcellent understanding of monitoring, alerting, and observability best practicesAbility to analyze system performance data and identify optimization opportunitiesStrong collaboration and communication skills to work effectively across teamsResponsibilitiesOperate, scale, and continuously improve SaaS production platforms across distributed environmentsDesign and implement solutions to ensure continuous operation with high availability targets of 99.999%Develop and maintain disaster recovery strategies across multiple data centers and regionsCreate and maintain automation tools, scripts, and deployment pipelines to enhance operational efficiencyImplement and improve monitoring, alerting, and observability systems to proactively detect and prevent issuesOwn system performance, availability, and scalability for customer-facing servicesAnalyze system behavior and performance data to identify bottlenecks and optimization opportunitiesLead incident response efforts, perform root cause analysis, and implement lasting remediation measuresCollaborate with engineering teams to design scalable, resilient, and automated infrastructure solutionsParticipate in on-call rotations and ensure rapid response to production incidentsBenefitsComprehensive health, dental, and vision insurance plansGenerous paid time off and holidays to support work-life balanceFlexible work arrangements including hybrid, remote, or in-office options401(k) retirement plan with company matchingProfessional development opportunities and continuous learning programsEmployee wellness programs and mental health supportInclusive and collaborative workplace culture that values diversity and innovationAccess to cutting-edge technology and tools to support your workEqual OpportunityZoom is committed to creating an inclusive environment where all employees and applicants are treated with respect and fairness. We are proud to be an equal opportunity employer, and we do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic. We believe that diverse perspectives and experiences drive innovation and success, and we welcome applicants from all backgrounds to join our team. If you require accommodations during the hiring process, please let us know, and we will provide support to ensure an equitable experience for everyone.