Event Operations Supervisor

Event Operations ManagerLocation: Charlotte, NC (SouthPark area) Prefer Local Candidates OnlyTravel: ~20–30 field events per year (typically 1–3 days each, including occasional weekends)Role OverviewThis is a hybrid field operations role (approx. 20% physical / 80% logistics & coordination) supporting nationwide customer rental events in manufacturing, industrial, university, and corporate environments.You will be responsible for planning, traveling to, executing, and troubleshooting on-site deployments of communication systems used during plant tours, grand openings, and large-scale facility events.This is a hands-on operational role within a growing business environment. The position is best suited for someone who enjoys owning logistics, working directly in the field, and managing small event teams rather than leading large enterprise-scale operations.Success in this role requires someone comfortable working in the field, moving equipment, managing live event logistics, and operating independently in fast-paced environments.What You Will DoTravel nationwide to set up and support on-site rental eventsPersonally handle event logistics end-to-end (air, hotel, rental car, shipping equipment to hotels, etc.)Transport, stage, and manage equipment cases up to 50 lbs.Set up and troubleshoot communication equipment during live eventsSupervise small event teams consisting of approximately 3–4 independent contractor (1099) field staff per eventRecruit and schedule contractors across the U.S. as neededLead pre-event planning calls with customers to confirm logistics and expectationsWork directly with customers to execute plant tours, grand openings, and facility eventsRe-engage past customers and support repeat bookings through outbound outreachFollow established SOPs to ensure consistent execution across all eventsIndependently manage event execution from planning through post-event wrap-upField & Physical Requirements (Must Be Comfortable with This)Ability to travel 20–30 times per year, often in 1–3-day tripsFlexibility for early departures, late returns, and occasional weekendsAbility to lift and move equipment cases up to 50 lbs. repeatedlyComfort working in manufacturing plants, warehouses, outdoor environments, and active job sitesAbility to stay effective in fast-changing, live event conditionsWhat Success Looks LikeExtremely organized with strong follow-through on complex logisticsCalm and solution-oriented when schedules or plans change in real timeComfortable interacting with all levels of personnel—from plant floor teams to senior executivesStrong customer-facing communication and professional presenceAble to manage multiple moving parts without losing attention to detailConfident supervising contractors and enforcing process adherence in the fieldReliable, consistent, and able to operate independently while travelingComfortable operating in a lean, hands-on environment where flexibility and adaptability are importantWhy This Role Is UniqueBlend of field execution, logistics coordination, and customer engagementHigh autonomy in managing your own events and travel scheduleExposure to manufacturing and corporate environments nationwideEvery event is different—no repetitive desk-based workDirect ownership of customer experience from planning through executionOpportunity to grow alongside an expanding business operationTeam & Operational ScopeThis role is focused on hands-on event execution and coordination within a lean operational structure. The position manages small contractor-based event teams rather than large-scale departmental or enterprise event organizations.Candidates coming from highly layered corporate environments or managing very large event organizations may find the scope of this role narrower and more execution-focused than strategic leadership positions.CompensationBonus opportunity availableBenefits package includes company match programs and additional standard offeringsImportant Fit ConsiderationThis role requires significant travel flexibility, physical capability, and comfort working in variable field conditions.Candidates who prefer stable, office-based roles or who are not comfortable with hands-on field work will not be successful in this position.Additionally, this position is intentionally designed as a hands-on operational role within a growing business environment. Candidates seeking large-team leadership responsibilities or highly strategic enterprise-level event management positions may not find the scope of this role aligned with their long-term expectations.