Online Sales & Operation Specialist (Korean-English Bilingual preferred)

- About UsDear U is a global fan communication platform company dedicated to connecting artists and fans through innovative digital services and IP-based content. As part of its U.S. expansion, Dear U International is strengthening flagship experiential retail while enhancing integrated online and offline sales channels. We are seeking talented professionals to support this growth and drive customer engagement and commercial excellence.- Role Summary:The E-Commerce & Ticketing Operations Manager is responsible for driving online sales performance and managing day-to-day operations of the company's U.S. e-commerce and ticketing platforms. This role owns the full online channel — from product sales and event ticketing to kiosk integration — ensuring a seamless, on-brand customer experience across all digital touchpoints.- Key ResponsibilitiesPlatform ManagementOwn daily operations of the Shopify platform, including product setup, pricing, inventory, and site maintenanceManage end-to-end operations of the online ticketing platform (e.g., accesso or equivalent), including event setup, capacity management, pricing tiers, and availability controlsOnline Sales & Revenue OwnershipDrive online revenue growth across both product sales and ticketing/event verticals, with accountability for performance reportingOwn online revenue targets and take full responsibility for P&L reporting across all online channelsPlan and execute promotional campaigns, pricing strategies, and limited-edition or exclusive release events to maximize fan engagement and conversionEvent & Experience OperationsSet up and manage online sales for in-store events, fan experiences, artist meet-and-greets, and exclusive releasesOversee timed-entry and capacity-based event ticketing, including D-day inventory management and real-time availability monitoringCoordinate with internal teams to align event programming with online sales strategyKiosk & Online IntegrationOversee operational alignment between online booking/ticketing systems and on-site kiosk infrastructureEnsure seamless customer experience across online pre-booking and walk-in kiosk channelsCollaborate with Digital Operations and vendors to maintain system connectivity and resolve integration issuesMerchandising AlignmentEnsure online product assortment and merchandising align with offline store strategy and inventory availabilityPartner with SCM team to maintain accurate stock levels and minimize fulfillment discrepanciesData & ReportingMonitor and report on online KPIs including traffic, conversion, AOV, ticketing sell-through, and revenue by channelPrepare regular performance reports for leadership with actionable insights and recommendationsCross-Functional CollaborationPartner with Marketing, SCM, and Digital Operations to ensure end-to-end customer experience alignmentServe as the primary internal point of contact for all e-commerce and ticketing platform vendorsProcess OptimizationIdentify and implement improvements to online shopping and ticketing experience, checkout flow, and operational efficiency- Qualifications5+ years of e-commerce, digital retail, or ticketing platform operations experienceStrong hands-on knowledge of Shopify or similar e-commerce platformsExperience with ticketing or reservation platforms (e.g., accesso, Eventbrite, or similar) preferredAnalytical mindset with demonstrated experience managing online KPIs and revenue targetsExperience with kiosk systems or omnichannel retail operations is a plusAbility to work cross-functionally with marketing, operations, and supply chain teamsDeep interest and knowledge of K-pop artists, fandom culture, and trendsBilingual in English and Korean is a plusMust be able to work on-site 5 days a week (100% in-person)- Benefits:Healthcare (medical, dental, and vision coverage)401(k) retirement planPaid Time Off (PTO) accrued based on length of service, with a maximum accrual of up to 28 days