Bilingual Dutch/English Technical Support Specialist (Remote)

Now hiring Bilingual Technical Support Specialist Riverside, CAPay Rate: $20.00 per hourShift: 6 AM - 3 PM, Mon - FriFrom "Hello" to "Happy Customer". Be the Difference!Ready to kick off your next career move while working from home? ABilingual Technical Support Specialistrole offers real growth, solid pay, and a chance to help customers every day.You'll Rock This Job If You:2+ years of experience as a bilingual Dutch/English Technical Support Customer Service RepresentativeFluent in written and verbal communication skills in both Dutch and EnglishStrong troubleshooting and problem-solving abilityExcellent customer service and de-escalation skillsAbility to handle high-volume phone and email supportStrong documentation and attention to detailAbility to work independently in a remote environmentTime management and the ability to meet performance goals and deadlinesBasic computer proficiency and the ability to learn support software systemsPerks That Hit Different:Good Weekly PayHealth Benefits (Medical, Dental Life + Vision)Optional 401(k) PlanEmployee Discounts and Referral BonusResponsibilitiesProvide remote bilingual (Dutch/English) technical support via phone and emailRespond to customer inquiries regarding product functionality, defects, and service requestsTroubleshoot technical issues and identify end-of-life (EOL) products with clear explanationsGuide customers through step-by-step problem resolution and product setupDocument all interactions accurately in call logs and required reporting systemsFollow Return Merchandise Authorization (RMA), warranty, replacement, and refund proceduresDe-escalate challenging customer interactions and maintain a positive customer experienceRecommend appropriate products based on customer needs and send follow-up resources/linksRequest customer participation in satisfaction surveys and gather feedbackMonitor unresolved cases and perform timely follow-ups until resolutionMeet performance metrics, service levels, and quality standardsStay current on product updates, troubleshooting methods, and internal processesPerform additional duties as assigned by leadership"Everything was magnificent. Everyone had great communication. I appreciate you guys." Staffmark AssociateCustomer service jobs in Riverside don't get better than this. Apply Today.Join a Team That Works for You At Staffmark, we're more than just a staffing company—we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhousebehind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.Withmore than half a century of experienceand a track record of puttinghundreds of thousands of peopleto work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.Join us and experience the advantage of working with a trusted name in recruiting—because your success is our success.The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.#J-18808-Ljbffr