Commercial Operations Manager

Job Title: Commercial Operations Manager (Sales & Delivery Coordination)Location: Remote – Latin America required (Panama City, Bogotá, Mexico City, or São Paulo strongly preferred)Type of Contract: Full-Time | RemoteSalary Range: Market RatesLanguage Requirements: English and Spanish required; Portuguese preferredWe are seeking a skilled Sales Operations Manager with strong experience in coordinating sales pipelines and service delivery across multiple markets to join our growing team. You will play a key role in aligning sales, delivery, and capacity planning to ensure seamless execution of client projects. Your work will directly impact operational efficiency, revenue realization, and client satisfaction across the region.Key ResponsibilitiesCoordinate the end-to-end lifecycle from sales handoff to service delivery, ensuring alignment between commercial and operational teamsManage pipeline visibility and translate sales forecasts into delivery capacity planning across multiple countriesAct as the central point of coordination between sales, legal, accounting, and operations teamsEnsure scopes, timelines, and pricing are aligned before client engagement kickoffMonitor project progress, resource allocation, and delivery timelines to prevent bottlenecksMaintain CRM (e.g., HubSpot) accuracy for pipeline tracking, forecasting, and reportingDrive process improvements to optimize handoffs, delivery workflows, and cross-functional collaborationMust-Have Qualifications5–10+ years of experience in sales operations, project coordination, or delivery management within professional servicesProven experience managing pipelines and coordinating multi-country or regional operationsStrong understanding of how sales funnels translate into operational and delivery capacityExperience working with cross-functional teams (sales, finance, legal, operations)High proficiency with CRM tools such as HubSpot (or similar) and reporting systemsStrong organizational and stakeholder management skills in remote, distributed environmentsFluency in English and Spanish (written and spoken)Preferred QualificationsExperience in entity management, corporate services, tax/accounting, or similar industriesExposure to LATAM markets and multi-jurisdictional service deliveryPortuguese language proficiencyBackground in project management methodologies or operations frameworksExperience working with high-growth or regionally distributed teams