Customer Relationship Management Coordinator

Title: CRM Coordinator Location: Los Angeles, CA (Hybrid - 2 Days Onsite) Required Skills: Braze, Salesforce Marketing Cloud Campaign Operations Job Description The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives, with a primary focus on in-app banner workflows. This role partners closely with cross-functional teams and vendors to ensure timely execution, accurate reporting, and smooth day-to-day CRM operations. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tools and processes.Key ResponsibilitiesOwn the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor Redfast.Log, track, and help resolve issues across CRM platforms, including Salesforce, Braze, SDKs, Redfast, and related tools.Organize and maintain team assets, including naming conventions, calendars, and shared folders.Assist in maintaining documentation, playbooks, and internal CRM processes to support team efficiency and consistency.Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations.Support day-to-day CRM coordination and operational tasks as needed.Required Skills & QualificationsStrong organizational skills with attention to detailAbility to manage multiple tasks and deadlines simultaneouslyFamiliarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)Strong communication and collaboration skillsComfort working with vendors and cross-functional partnersPreferred Qualifications3+ years of prior experience in CRM operations, lifecycle marketing, or marketing operationsExperience working with in-app messaging or banner tools (e.g., Redfast or similar platforms)Basic reporting or analytics experienceSkillsMandatory Skills:API/Microservices RestAssured Testing, CRM (Zoho, Thryv, Clarify, Siebel) Testing