Director of Aftermarket Ops - Power Systems
Position: Director of Aftermarket Ops - Power Systems Location: Houston, TXSummary:The Director of Aftermarket Operations is responsible for leading and optimizing the full-service business across a designated region. This role drives financial performance, operational excellence, and long-term growth by aligning regional execution with global service strategies. The position plays a critical leadership role in delivering revenue targets, improving profitability, enhancing customer satisfaction, and building a high-performing service organization.Job Duties:Leadership & StrategyDirect and oversee all service-related activities across the assigned region, ensuring alignment with global service objectivesDefine and execute regional service strategies to achieve sustainable revenue growth and margin expansionLead organizational development initiatives to build a strong, performance-driven service cultureChampion change management and continuous improvement programs across operationsOperational ManagementOwn full accountability for service delivery execution, including operational performance and cash flow outcomesDrive efficiency in order management, field services, training, and supply chain operationsEstablish and optimize workflows and systems to improve service quality and cost-effectivenessEnsure consistent implementation of integrated business systems (ERP, CRM, and related digital platforms)Commercial & Financial PerformanceAchieve service revenue, profitability, and contribution margin targets across parts, contracts, and field servicesSupport and implement go-to-market strategies to expand service offerings and customer reachMonitor key financial and operational metrics, including revenue, cost of goods sold (COGS), and utilization ratesCustomer & Stakeholder EngagementStrengthen relationships with customers, distributors, and external partners to enhance service deliveryWork cross-functionally with finance, operations, technical teams, IT, and business development groupsLead initiatives to improve customer satisfaction and retention across the regionGrowth & IntegrationParticipate in mergers and acquisitions related to service operations, including integration planning and executionIdentify opportunities for market expansion and service portfolio enhancementHealth, Safety & ComplianceDevelop and promote environmental, health, and safety (EHS) programs to ensure a safe and compliant work environmentReinforce a culture of accountability and continuous improvement in safety practicesJob Requirements:Education & CredentialsBachelor’s degree in Engineering or a related technical discipline requiredAdvanced business degree (e.g., MBA) preferredExperienceMinimum of 10 years of relevant industry experience within service operations or related fieldsProven experience managing large-scale, multi-functional operationsDemonstrated leadership experience with responsibility for regional or global teamsBackground in change management and operational process improvement initiativesExperience working in international or multicultural business environmentsTechnical & Professional SkillsStrong understanding of service business models, including parts, service contracts, and field operationsFamiliarity with modern service technologies and digital toolsAbility to manage complex operational systems and drive process optimizationStrategic mindset combined with a hands-on execution approach