Bilingual Personal Injury Intake Specialist

Elmm Law Group is a rapidly growing personal injury firm in Phoenix that is female-founded. We’re looking for an additional bilingual Intake Specialist who understands that every call is an opportunity, and knows how to move quickly, connect with people, and get cases signed.This role is not just answering phones. You are the first point of contact for injured clients, and how you handle that interaction directly impacts whether they choose our firm.Compensation $20 - $23 hourly base pay + bonuses based on signed casesCompensation$20 - $23 hourly base pay + bonusesResponsibilitiesAnswering and responding to all inbound calls, texts, and online leads immediatelySpeaking with potential clients in both English and SpanishGuiding callers through the intake process and closing sign-upsFollowing up consistently with leads that haven’t signed yetEntering and tracking all activity in Lead DocketHandling referral partner and medical provider calls with urgency and professionalismOpportunity to grow with a firm that is scalingQualificationsFully bilingual (Spanish/English), requiredStrong communication skills and confidence on the phoneSense of urgency, you don’t let leads sitComfortable asking for the business and handling objectionsOrganized and detail-orientedReliable and accountable, you take ownership of this position and its resultsDo Not Apply IfYou’re slow to respond or need constant follow-up or hand-holding You’re uncomfortable with sales, closing, or overcoming objections You prefer a low-volume, low-pressure, and accountable environmentAbout CompanyWe are a unique personal injury firm in Phoenix. Our founder was a lead prosecutor who served as an Arizona Assistant Attorney General. Our mantra truly is helping accident victims navigate the insurance process after they have been injured while seriously protecting their interests and fighting for them.Our Firm's Guiding PrinciplesClient-CenterednessCompassionAccountabilityEfficiencyDetail Oriented