Technical Support Specialist

🚨 Hiring: Technical Support Specialist (Onsite) 🚨📍 Location: Salem, VA 24153🕒 Duration: 6 Months (Possible Extension)💼 Work Type: Onsite – Monday to Friday (8:00 AM – 5:00 PM)We are seeking a Technical Support Specialist to provide hands-on end-user support and technology assistance in a fast-paced field environment. Candidates must be local to the Roanoke/Salem, VA area and available to work onsite daily.🔹 Key Responsibilities:• Provide end-user support for desktop, laptop, and wireless devices• Troubleshoot hardware and software issues in a timely manner• Support Microsoft technologies including Windows, SharePoint, MS Office Suite Online, and MS Teams• Manage and track help desk requests using ticketing/reporting tools• Escalate unresolved technical issues and communicate resolutions effectively• Support field staff with new technologies and innovative technical solutions• Deliver exceptional customer service with a customer-first approach• Travel within the assigned district using a state vehicle as needed🔹 Required Skills:✔ Strong troubleshooting and desktop support experience✔ Experience with Microsoft Windows, Office 365, Teams, and SharePoint✔ Experience with help desk ticketing systems and reporting tools✔ Excellent communication and customer service skills✔ Valid driver’s license with clean driving history required✔ Ability to work independently in an onsite support environment📩 Interested candidates can send their updated resume to: vkatta@radiants.com#TechnicalSupport #DesktopSupport #ITSupport #HelpDesk #OnsiteJobs #VirginiaJobs #TechJobs #HiringNow #CustomerSupport #ITCareers