Genesys Cloud Specialist (Remote)

Requirement -1 : Genesys engageLocation: RemoteRequirements:• Experience developing applications in Genesys Composer• Experience with Genesys Platform• Enterprise-scale IVR application development experience• Knowledge of Core Java, Servlets, JSP, Web-Services, REST based micro-services, JAVA/J2EE.• Experience in NLP (Natural Language Processing) & NLU (Natural Language Understanding), ML (Machine Learning), Conversational AI• Experience with CI/CD (Git, Jenkins, Maven, etc.)• Experience with agile and scrum development methodologies.• Experience with web services integration• Excellent troubleshooting and analytical skills in a complex, distributed environment Requirement – 2:Genesys pure cloudLocation: RemoteRequirements:• SME focused on setting up the ORG/Tenants for Genesys Cloud solutions, assisting with the People & Permissions, Telephony, Integrations, and API Usage. • Work on OMNI Channel to help define the permission roles and group functions within the system.• Telephony configurations including trunks, dial plans, metrics, etc.• Guiding the direction on Genesys App Foundry partners and how to navigate and configure services. Examples include Event Bridge, WFM (TTECH), CM Staging, CDS, etc• Assisting in the workflow processes for API usage and pipelines.• Knowledge transfer/training of Genesys Cloud Services for OMNI Channel staff.