Project Manager (LATAM)

PROJECT MANAGER MSP EnvironmentNEARSHORE LATAMThis person will be working hand in hand with the Project Delivery EngineerProject Coordinator/Manager for a major MSP - Ntiva - .Job DescriptionServes as the primary liaison between account managers, engineers, vendors, and clients to ensure seamless project execution and operational continuity - Act as the glue so nothing falls through the cracksProactive personality Maintain a proactive approach in a high-velocity MSP environment, suggesting improvements and addressing challenges before escalation - don t wait for things to come to you, speak up, asks questions, make suggestions, etc.Manages client communications, resource allocation, and task coordination across multiple time zones and client environments - Help with communication with clients and Network & System EngineersMSP background experience- must be very comfortable in a fast paced, chaotic environmentExceptional communication skills, proactive personalityOversees scheduling of maintenance windows, patching, and remediation projects, ensuring approvals, constraints, and timelines are captured and communicated clearly.Examples of coordinating patching or remediation projects across many systems or customersHow they manage customer communication and approvals for downtime Handle client communication around downtime and planned changes - Needs to be detail oriented with exceptional communication, organization, and follow up skills Email clients with here is what we plan to change and here is whenCapture approvals, constraints, and questions Track work and assignments for the engineering teamKeep status by client and by device up to dateTools we use : Connectwise, MS Project, ExcelWhat the projects look like (that Engineers work on):Migrations, PC refreshes, application reinstalls, Azure cloud migration and deployments, server and network migrations, data center work, firewalls, VMWAre, NOC, etc. exposure to this lingo is beneficial+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++OverviewThis is a true Senior Project Manager role within an MSP environment. The PM will own planning, coordination, stakeholder communication, and execution oversight for multi-client maintenance, patching, and remediation initiatives. This role is responsible for driving timelines, managing risk, ensuring approvals, and maintaining delivery accountability across engineering teams and client stakeholders.Lead planning and execution of maintenance windows across multiple client environmentsOwn client communication strategy around downtime, upgrades, and planned changesPresent scope, timelines, and change details to clients and secure formal approvalsIdentify constraints, risks, and dependencies and proactively mitigate impactManage work breakdown structures and assignments for engineering teamsTrack progress, milestones, and deliverables using ConnectWise, Excel, or MS ProjectMaintain real-time status reporting by client, system, and deviceServe as the central point of accountability between account managers, engineers, and client stakeholdersEnsure SLA adherence and delivery quality across simultaneous initiativesMSP experienceExperience managing multiple concurrent client-facing projectsComfortable operating across diverse technical environmentsDemonstrated ownership of delivery outcomes (not just coordination support)