Receptionist/ Processor

Description: Richardson Sports, a nationally recognized headwear and apparel manufacturer is looking for energetic and motivated individuals to join our customer support team. Check out our 50th Anniversary Video to see what our company is all about: https://vimeo.com/485672706 What we offer: FREE Medical and Dental benefits upon eligibility! A wonderful modern work environment with a positive culture that promotes creative thinking and a can-do attitude. We have amazing amenities to offer our employees that help create a workplace that you are proud to come to every day. We have an in-house barista, an in-house gym (as well as discounts on gym memberships), two cafeterias, and many more benefits! Position Summary: We are looking for an energetic, professional, detailed-orientated receptionist to join our front office team. The primary function of this position is to answer incoming phone calls and transfer to the appropriate person or department efficiently and professionally. In addition, this position also manages blank order processing and corresponds with dealers via email. You will be the first person our visitors meet upon arriving at Richardson, so excellent customer service skills are imperative. Richardson provides advancement opportunities. Responsibilities include, but are not limited to: Front Desk Answer phone calls in a timely fashion and in a skilled and upbeat manner Transfer to the appropriate department or person quickly and efficiently Manage switchboard efficiently when putting customers on hold Greet visitors professionally and with a smile Keep the front desk area professional and clean Processing Process blank stock orders from our website, via fax or email Effectively communicate with accounts concerning product information, inventory availability and delivery times. Develop a complete knowledge of the products and services Richardson offers Assist customers with problem resolution as needed while maintaining a trusted relationships with accounts Correspond with dealers regarding tracking, back order, inventory related questions and new credit cards and other confidential data handling Requirements: Excellent written and verbal communication skills. At least a year of Customer Service-related experience. Strong analytical and problem-solving skills Confidentiality Ability to communicate, present and influence credibly and effectively at all levels of the organization Solid experience with MS Office and strong computer and key boarding skills. Experience in delivering client-focused solutions based on customer needs. Proven ability to manage multiple projects at a time while paying strict attention to detail. Excellent listening, negotiation and presentation skills. High School Diploma or GED but college preferred Bilingual in Spanish and English preferred. This full time position offers a fun work environment, advancement opportunities, and a competitive compensation package with full benefits.