Customer Service Representative

Job Description We are looking for a skilled Customer Service Representative to join our team in San Francisco, California. This is a contract position requiring attention to detail, with a strong ability to manage high-volume calls and deliver exceptional customer service. The role involves working on-site Monday through Friday, with flexibility for phased eight-hour shifts.Responsibilities:• Handle a high volume of inbound calls from business owners across various industries with efficiency and courtesy.• Collect and record detailed business and risk-related information accurately during customer interactions.• Identify and escalate unique cases or exceptions to ensure proper resolution and process improvement.• Document insights gathered during calls to support sales, service, and AI model development.• Utilize MacOS, Slack, and Adobe Acrobat Pro to manage workflows and maintain communication.• Work collaboratively with the team to meet customer needs and address inquiries effectively.• Maintain a high level of adaptability during extended shifts and possible overtime.• Proven experience in customer service or call center roles.• Ability to multitask effectively and demonstrate strong typing skills.• Exceptional verbal and written communication skills.• Availability to work a regular schedule, including potential overtime hours.• Familiarity with MacOS, Slack, and Adobe Acrobat Pro.• Bilingual Spanish skills are preferred but not required.• Capability to handle high-pressure situations with professionalism and efficiency.