Senior Chat Representative

continuing care retirement communities and assisted living facilities for the elderly business schools and computer and management training business support services other miscellaneous retailers employment services

New York, NY

April 2nd, 2026

About the job Senior Chat Representative A Senior Chat Representative handles advanced customer support through live chat while also supporting team performance and quality. Key Responsibilities: Manage customer inquiries via live chat (multiple chats at once) Resolve complex or escalated issues beyond entry-level agents Provide accurate product/service information Review chats for quality assurance and compliance Collaborate with supervisors to improve processes Core Skills: Strong written communication and typing speed Advanced problem-solving and conflict resolution Ability to multitask across several conversations Leadership or mentoring ability Experience with CRM/chat platforms

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