Customer Service Supervisor

Location : York, PAJob Type: Staff, Full TimeJob Number: 202600033Division: FinanceDepartment: Spartan StoreOpening Date: 04/08/2026Closing Date: 4/23/2026 11:59 PM EasternPosition SummaryDESCRIPTIONResponsible for high levels of customer service, accurate register operations, web order processing, and daily deposits and reconciliation. Scheduling, supervision, & training of work study students; weekend store operation including occasional Saturday/Sunday shifts. Responsible for departmental charges/FA; management of graduation products through third party website. Reports to Assistant Director of the Spartan Store. Staff, full time 10 month position.OUTCOMESProvide quality service through commitment & teamwork to our customers. Effectively manage POS operations & work study students within the customer service areas. Assist in store operations to achieve goals set for each academic year. Operate an efficient graduation website.Essential FunctionsCustomer service & POS operations, maintaining high service standards 30%Management of work study students 25%Web order processing, phone communications, department charges, returns, exchanges etc. 15%Independent store operations including semester busy periods & occasional Saturday/Sunday coverage 10%Responsible for the management of Graduation products, Third Party website & in-store events 15%Additional tasks assigned by Assistant Director 5%Experience and Education RequiredHigh School diploma or equivalent2+ years' experience in a retail or customer service environment2+ years' experience as a team leaderUtilize software programs Shopify, When to Work, Excel, Lightspeed, Google, Akademos Software preferredRequired Skills and QualificationsStrong interpersonal, communication, and organizational skills with ability to lead & be a team playerComputer skills that include all Microsoft programsCustomer service skills that promote a positive & service-oriented atmosphereAbility to multi-taskAbility to work a flexible schedule including occasional semester Saturdays/Sunday, events & college peak openingsAble to stand for periods of timeAdditional RequirementsRequired to work 1-2 weeks in June for New Spartan DaysAdditional InformationYork College of Pennsylvania is an and For a copy of York College's Annual Security Report, you may contact the Office of Campus Safety or visit the website: We offer a complete benefits package to full-time employees that includes, but is not limited to: health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, sick leave, tuition remission and tuition discount programs.To learn more details, visit our 01 Do you have a High School diploma or equivalent? YesNo02 Do you have 2+ years' experience in retail and/or customer service? YesNo03 Have you ever managed others on a team? YesNo04 Are you available to work weekends (including Sunday when applicable)? YesNo05 Are you available to work two weeks in June for New Spartan Days? YesNoRequired Question