Customer Service Supervisor

Position SummaryDescriptionResponsible for high levels of customer service, accurate register operations, web order processing, and daily deposits and reconciliation. Scheduling, supervision, & training of work study students; weekend store operation including occasional Saturday/Sunday shifts. Responsible for departmental charges/FA; management of graduation products through third party website. Reports to Assistant Director of the Spartan Store. Staff, full time 10 month position.OutcomesProvide quality service through commitment & teamwork to our customers. Effectively manage POS operations & work study students within the customer service areas. Assist in store operations to achieve goals set for each academic year. Operate an efficient graduation website.Essential FunctionsCustomer service & POS operations, maintaining high service standards 30%Management of work study students 25%Web order processing, phone communications, department charges, returns, exchanges etc. 15%Independent store operations including semester busy periods & occasional Saturday/Sunday coverage 10%Responsible for the management of Graduation products, Third Party website & in-store events 15%Additional tasks assigned by Assistant Director 5%Experience and Education RequiredHigh School diploma or equivalent2+ years’ experience in a retail or customer service environment2+ years’ experience as a team leaderUtilize software programs Shopify, When to Work, Excel, Lightspeed, Google, Akademos Software preferredRequired Skills and QualificationsStrong interpersonal, communication, and organizational skills with ability to lead & be a team playerComputer skills that include all Microsoft programsCustomer service skills that promote a positive & service-oriented atmosphereAbility to multi-taskAbility to work a flexible schedule including occasional semester Saturdays/Sunday, events & college peak openingsAble to stand for periods of timeAdditional RequirementsRequired to work 1-2 weeks in June for New Spartan DaysAdditional InformationYork College of Pennsylvania is an Equal Opportunity Employer and Non-Discriminatory. For a copy of York College's Annual Security Report, you may contact the Office of Campus Safety or visit the website: Annual Security Report.