State Supervisor

State Supervisor Legal Support TeamStenger & Stenger, LLC is a growing, prominent firm focused on retail consumer debt collections. As part of our continued expansion, we are seeking a State Supervisor to lead and develop our Legal Support Team.This role is centered on leadership, operational excellence, and team development. The State Supervisor is responsible for driving performance, building a strong team culture, and ensuring efficient workflows across assigned states. While legal knowledge is valuable, success in this role is defined by the ability to lead people, solve problems, and continuously improve processes.Key ResponsibilitiesLead, coach, and develop a team of legal support staff to achieve departmental and firm goalsFoster a culture of accountability, collaboration, and continuous improvementProvide clear direction, performance feedback, and professional development opportunitiesMake recommendations regarding hiring, promotions, disciplinary actions, and terminationsConduct timely and meaningful performance reviewsDirect and manage daily workflow to ensure efficiency, accuracy, and timelinessMonitor team productivity and proactively address performance gapsAllocate resources effectively to meet changing workload demandsPartner with leadership to align staffing levels with firm-wide needsWork closely with attorneys, managers, and other departments to ensure seamless operationsMaintain strong working relationships across the firm to support shared objectivesAct as a communication bridge between leadership and support staffIdentify inefficiencies and implement solutions to improve workflows and outcomesMonitor state-level procedures and ensure consistent execution of firm standardsOversee training and onboarding to ensure team readiness and successEnsure timely completion of administrative responsibilities including timekeeping, scheduling, and reportingEnsure prompt execution of directives from firm leadershipTrack and manage departmental metrics and deadlinesMaintain high standards for quality, compliance, and productivityLeadership ExpectationsAt Stenger & Stenger, LLC, our State Supervisors embody the following:Competitive SpiritDriven to exceed goals and continuously raise the bar for team performanceMotivates others to achieve and celebrate winsLeadership ExcellenceLeads by example with integrity, accountability, and professionalismInspires trust, confidence, and engagement within the teamOrganization & DisciplineMaintains structured, efficient systems to manage priorities and deadlinesEnsures clarity and consistency in processes and expectationsInnovation & Continuous ImprovementActively seeks better ways to work and encourages new ideasEmbraces change and leads teams through process improvementsProblem Solving & TroubleshootingQuickly identifies issues and implements effective solutionsApproaches challenges with a proactive, solutions-oriented mindsetQualificationsBachelor's degree in a related field (Legal Studies preferred, but not required)Minimum of 2 years of leadership experience (legal environment preferred but not required)Strong organizational, communication, and team management skillsProven ability to manage multiple priorities in a fast-paced environmentProficiency in Microsoft Office (Outlook, Word, Excel) and case management systemsExperience in creditor's rights or civil litigation is a plus, but not the primary focusWhat Success Looks Like in This RoleA highly engaged, accountable, and high-performing teamEfficient workflows with measurable improvements in productivityStrong collaboration across departmentsA proactive leader who drives results while developing others