Director of Support Operations

Director of Support OperationsOverviewThe Director of Support Operations is responsible for leading a scalable, insight-driven operating model that strengthens customer experience while improving business efficiency and growth outcomes. This role focuses on expanding customer-facing service offerings, reducing cost-to-serve, and operationalizing fee-based services through smarter systems, processes, and cross-functional collaboration. With a strong management layer in place, this leader operates at the strategic level designing infrastructure, guiding priorities, and driving enterprise-level impact.Key ResponsibilitiesOperational Strategy & Business OptimizationDesign and scale support operating models that support growth, margin improvement, and service expansion.Identify and implement opportunities to lower cost-to-serve through automation, process standardization, and smarter tooling.Establish consistent operating standards across internal and external service teams.Insights, Performance & Decision SupportBuild executive-ready reporting, dashboards, and performance narratives.Translate customer and operational data into business insights that can be acted upon.Mature early-warning systems to surface operational risk and opportunitCross-Functional LeadershipPartner with Product, Engineering, Sales, Marketing, and Operations to reduce friction, remove blockers, and enable growth.Lead enterprise initiatives that improve customer experience and make it easy for our customers.Influence cross-departmental teammates through clear and data-backed recommendations.Organizational EffectivenessEnable and develop managers to lead daily execution while strengthening accountability and autonomy across the organization.Scale onboarding, knowledge management, and operational readiness to support growth.Ensure performance consistency across internal and partner-delivered teams.Customer-Led Business StrategyProactively identify customer and operational risks before they impact experience.Champion effort reduction and experience-led decision making across the business.Position Support Operations as a strategic growth partner rather than a reactive function.What Success Looks LikeIncreased revenue enablement without proportional headcount growthFaster, more predictable service delivery through disciplined operating modelsStrong alignment and performance consistency across teamsClear, trusted insights that shape company strategyCustomer Operations recognized as a driver of growth and operational maturityHire Range/Rate$125,000 - $145,000Why REMAX?REMAX Headquarters is located in Denver, CO, in the heart of Denver’s thriving Tech Center. We also offer remote roles for those outside the metro area. Our competitive benefits package includes programs to support your physical, emotional and financial well-being:Stay HealthyComprehensive medical, dental, and vision insuranceHealth savings account with employer contributionFlexible spending account (medical & dependent care)Voluntary critical illness, hospital indemnity and accident coverageShort-term disability paid at 100% after 1 yearPrepare for Your Future401(k) plan with generous company match & immediate eligibilityFree financial advisor serviceCompany-paid life and AD&D insurance, short-term and long-term disabilityFeel SupportedGenerous paid time off package includes 15 paid holidays and generous PTOHybrid or remote positions and flexible hoursMonthly home office subsidyPaid parental leave benefitsPaid caregiving, adoption and foster leave benefitsMonthly ClassPass contributionEmployee assistance program including free counseling sessionsTuition reimbursement programPet insurance discountRecognition programRE/MAX, LLC & Motto MortgageNow is your opportunity to join a global, industry-leading organization behind one of the most recognized names in real estate. RE/MAX exists to help entrepreneurs thrive. Through RE/MAX and Motto Mortgage franchises, we deliver the tools, technology, and support that power a worldwide network of agents, brokers, and business owners.When you join our team, you are expected to do your best work and help others do the same. We move with urgency. We focus on results. We listen to our customers and build solutions that make their businesses stronger. We value people who take ownership, act with integrity, and push for better every day. Collaboration matters here. So does accountability. When we succeed, we succeed together.RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.