Café Coordinator

Description: Reports to: Nutrition Administrative Manager FLSA: Full-time non-exempt position Summary: The Café Coordinator is responsible for the daily front of the house operations of Café 55 at SourcePoint to ensure an engaging guest experience. This position coordinates and trains café volunteers and oversees the volunteer schedules for both the café and kitchen. The Café Coordinator also supports the Nutrition Administrative Manager in onboarding new café hosts, organizing programming, and creating quarterly special events to enhance guest engagement. The Café Coordinator will also complete routine administrative tasks to support operations at Café 55 and offsite cafés. The typical schedule is 6.5 hours per day, Monday through Friday, between the hours of 8:00 a.m. and 4:00 p.m., with occasional flexibility needed for early or late meetings. Essential Job Functions and Expectations: Café Oversight Create a vibrant and welcoming café for guests and volunteers, offering excellent customer service in a fast-paced environment Assist guests with daily registration utilizing Café 55’s kiosk system Welcome new guests by assisting them in completing and understanding required registration forms, donations, and meal selection options Ensure adherence to safety and hygiene standards for a high-risk population Maintain beverage and condiment stations for lunch service Prepare site for service, as well as clean up following service which includes sanitizing all surfaces, emptying trash, cleaning and storing equipment, sweeping, and mopping as needed Recordkeeping and Reporting Complete accurate records, daily reports, and client data entry which meet funding requirements Receive payments and donations, as well as prepare daily deposits Maintain a thorough knowledge of customer eligibility for all funding sources Monitor and maintain inventory of supplies and equipment, completing inventory reports as required Communication and Collaboration Train, schedule, oversee, and support volunteers assisting with meal service and programs Coordinate programs and activities, including quarterly special events, while collaborating with other departments Facilitate communication between the front of the house and the back of the house Assist with research and implementation of new technology, as needed Participate in department goals and initiatives collaboratively Resolve guest issues and complaints promptly and effectively Adhere to all applicable Nutrition Program policies and procedures Attend and participate in staff meetings, training sessions, and in-service education programs, as needed Requirements: Education and Experience: High school diploma or equivalent Previous front of the house operations experience preferred Previous experience with volunteers preferred Previous experience in planning programs, activities, or engagement opportunities preferred Proficiency in a wide range of software programs, including Microsoft Office 365 suite and the ability to learn software specific to the Nutrition Program Required Skills and Abilities: Creative with strong problem-solving abilities and adaptability to changing environments Exceptional interpersonal skills with a focus on building strong relationships Demonstrated leadership qualities with a focus on team development and collaboration Passion for hospitality and commitment to creating memorable guest experiences Strong organizational skills with a focus on efficiency and detail Willing to submit to and pass criminal background checks per agency policy Essential Physical Requirements/Working Conditions: Ability to lift 30 lbs. on a regular basis without assistance and navigate un-level terrain and stairs Ability to stand for long periods of time Ability to maintain a fast pace throughout the entire shift In any organization, particularly a small organization, it is necessary to assume new responsibilities appropriate to ensure a smooth continuity of operations with the organization. It is anticipated that other organizational needs will emerge from time to time, which will be assigned to the Lead Café Host. The Host is expected to be familiar with the work of others to fill in as needed on a temporary basis. About SourcePoint: SourcePoint helps Delaware County adults 55 and better live safely at home and stay healthy as they age. We provide in-home care like Meals on Wheels, a large community center, support for caregivers, and more. And we want you on our team! Come join a wonderful organization that brings a wide variety of expertise and talents together under one roof. At SourcePoint, every team member, from accounting to wellness, contributes to our mission to help our community live well after 55. A Final Note: Here at SourcePoint, we know that great teams are built on diverse experiences and perspectives, and no one is going to check every box on a job description. If you meet some of the qualifications but not all, don’t hesitate to apply—we’d love to see what you bring to the table!