Made-to-Measure Director, North America

ABOUT USThom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.THE ROLEAs the Made-to-Measure Director, North America, you will lead and own the regional MTM strategy, performance, and sales agenda across the North American market, with a primary focus on the United States and Canada. Reporting to the Commercial Head, North America, this role will be responsible for driving sustainable business growth, elevating the MTM client experience, and developing high-performing regional teams in close partnership with Retail, Wholesale, and Global leadership.Primary ResponsibilitiesDefine and lead the regional MTM strategy for North America in alignment with global objectives, with ownership of revenue growth, forecasting, and long-term business planningOwn and deliver regional MTM sales performance across all channels, achieving and exceeding monthly, seasonal, quarterly, and annual revenue targetsDirectly manage and develop a team of regional MTM leaders, with responsibility for performance management, development planning, and successionPartner closely with Retail, Wholesale, Operations, and Global MTM leadership to strengthen structure, processes, and commercial execution across the regionDevelop and oversee the regional VIP and special order strategy, ensuring a best-in-class client experience and sustained growth of top-tier client relationshipsLead seasonal training strategy and long-term talent development programs for MTM specialists and sales teams across North AmericaDrive expansion and performance across priority U.S. markets, identifying new business opportunities, high-potential doors, and strategic client segmentsOwn and oversee the regional trunk show strategy and calendar, ensuring strong commercial performance, client engagement, and return on investmentEstablish and monitor regional KPIs and reporting to track revenue, client development, productivity, and operational excellenceOversee regional quality standards and execution for all MTM orders, partnering with Operations, Client Services, and Production to ensure exceptional deliveryAct as a senior brand ambassador for Thom Browne Made to Measure in North America, representing the brand with key clients, partners, and at strategic regional eventsServe as a regional thought partner to Global leadership, providing market insight, client feedback, and strategic recommendations to inform future MTM growthTHE IDEAL CANDIDATE8–10 years of experience in luxury tailoring or made-to-measure, with progressive leadership responsibility across multiple markets or a developing regional scopeDemonstrated success driving and scaling a regional MTM or specialty business, with experience contributing to revenue performance, forecasting, and commercial planning in partnership with senior leadershipProven people leader with experience managing, developing, and mentoring high-performing MTM specialists or market-level teams, with exposure to regional oversight and talent developmentDeep technical expertise in garment construction, production techniques, fabrics, and MTM processes, paired with strong commercial judgment and strategic thinkingStrategic and analytical thinker with the ability to translate performance data, market trends, and client insight into actionable business initiativesExceptional relationship builder with experience managing VIP clients and cultivating long-term client relationships across multiple marketsHighly organized, self-directed, and comfortable operating with autonomy in a fast-paced, entrepreneurial luxury environmentPolished, confident communicator with strong executive presence and the ability to partner effectively with senior leadership and global stakeholdersPassionate ambassador of the Thom Browne brand, with a deep appreciation for craftsmanship, design, and elevated luxury client experienceAbility to travel approximately 50–60%, including regular travel across key U.S. markets and select international travel as requiredWHAT WE OFFER YOUCompetitive compensation. Salary Range is $135,000 - $150,000 + target bonus. Please note that compensation will be offered based on relevant skills and experienceThom Browne Classic UniformHybrid office scheduleComprehensive benefits package401(k) company matchDiverse and inclusive working environment