Medical Customer Service Representative

🌟 Ready to Grow Your Career Where You Truly Belong? 🌟Are you searching for more than just a job? Maybe you're looking for a place where you can expand your skillset, feel genuinely valued, and be part of a diverse team where everyone belongs.Welcome to Gastroenterology Health Partners – where we're redefining healthcare with a people-first mindset and a commitment to inclusivity, growth, and connection. Here, we’re improving the human experience – not just for our patients, but for every team member who makes it happen.We’re currently on the lookout for a passionate and experienced Medical Customer Service Representative to join our clinic in New Albany, IN (2630 Grant Line Road).✅ Full-time opportunity✅ Prior Experience As a Medical Assistant Required✅ Familiarity with medical terminology✅ Bonus points for prescription management experienceIf you're ready to work in a place where your skills are celebrated, your growth is supported, and your voice matters – we’d love to meet you.Awesome Perks, Just for You!Excellent paid time off for a healthy work/life balance.We’ve got your future in mind! With our generous 401(k) plan, we’ll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.Internal growth opportunities. We want to aide in your training and development.Competitive health and supplemental benefits; with FSA and HSA options.Love where you work? Spread the word! Refer a friend who’d be a great fit for One GI® and earn a special bonus when they join the team!Snapshot Of Daily DutiesAnswer and routes call, according to practice standards in an efficient manner (I.e., warm telephone transfer or via the EMR).Update basic demographic information when informed of any changes. Obtain, verify, and update health history of patients. Obtain, verify, and update medication list. Manage patient prescriptions as directed by provider. Arrange outgoing referrals as directed by provider. Answer basic patient questions relating to GI conditions, procedures, and medications. Give test results and/or relaying information at the direction of the provider. Review procedure reports to ensure outlined planned is followed. Assist with scheduling office visits, procedures, laboratory tests, x-rays, outpatient testing, hospital admissions and appointments as necessary. Provide patients with the appropriate educational forms, literature, and instruction as directed by the provider. Document patient interaction, patient education, or other communications between staff and the patient which may be pertinent to their treatment. Exercise critical thinking skills when assisting patients with chronic disease states. Ability to recognize when a situation is routine, urgent, or emergent. Education And QualificationsHigh School Diploma or equivalent required.Previous experience working as a medical assistant preferred.Knowledge of medical terminology, anatomy, physiology, and pathophysiology required.