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Senior Consultant - Commercial Loan Servicing (CLS)
Jacksonville, FLMarch 31st, 2026
Senior ConsultantThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impactin their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?
About the TeamFIS Commercial Loan Servicing (formerly ACBS) is a leading platform for commercial lending and loan servicing, built to improve decision-making, reduce operating costs, enhance data quality, and strengthen analytics.
Our Professional Services team leverages deep expertise in hosting, supporting, and evolving FIS solutions. We provide long-term, dedicated functional support and development capabilities that help clients optimize, enhance, customize, and integrate their CLS platforms for maximum value.
What You Will Be DoingAs a Senior Consultant on the client-facing Professional Services team, you will support transformational Commercial Loan Servicing (CLS) implementations for FIS clients. You'll work closely with clients to translate business requirements into system specifications, configure solutions, support testing activities, and ensure successful delivery. Your experience with CLS and commercial lending products will enable you to guide clients on best practices and drive smooth, successful adoption.
Tasks include:
Deliver technology consulting projects independently or as part of a team to meet client requirements.
Define product scope, objectives, requirements, specifications, and data models.
Gather, refine, and document business and technical requirements for system changes, enhancements, and integrations.
Maintain clear documentation, including requirements, process flows, and procedural guides.
Collaborate with technical teams to translate requirements into functional designs and development estimates.
Develop test plans and test cases to confirm solutions meet business needs and maintain system integrity.
Conduct system, integration, readiness, and user acceptance testing (UAT) to validate quality and functionality.
Support developers throughout the lifecycle by clarifying requirements and resolving issues.
Assist clients during testing, providing guidance and troubleshooting to ensure successful validation and adoption.
What You BringExtensive, direct functional experience with FIS Commercial Loan Servicing (formerly ACBS) or similar solution.
Typically, 5 years or more experience working with financial institutions, having direct involvement in functional or technical aspects of commercial loan servicing and/or secondary loan trading.
Demonstrated experience with system conversions, including analyzing and documenting application and system interactions to support and enhance business processes.
Strong communication skills in an internal and customer-facing environment.
Analytical mindset with excellent problem-solving and time management.
Ability to manage multiple priorities and meet deadlines.
Hands-on experience with end-to-end software implementation, preferably with a software vendor.
Passion for delivering outstanding customer experiences.
Willingness to travel 2550% to support client engagements.
Bonus If You HaveProven ability to mentor, guide, and review the work of junior business systems analysts.
Hands on experience working with other lending solutions.
What We Offer YouA career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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