Quality Assurance Supervisor

Quality Assurance Supervisor Adairsville, GA (Onsite) About the Role We are seeking a Quality Assurance Supervisor to serve as a key leader within our After Sales Quality & Support team. This role acts as the primary liaison for high-value OEM, distributor, and dealer partners while driving quality, warranty performance, and customer experience across our industrial engine network. This is a hands-on leadership role that blends technical expertise, customer engagement, and strategic problem-solving. You will play a critical part in improving product performance, supporting field operations, and ensuring exceptional post-sales service delivery. What You'll Do Leadership & StrategyLead initiatives focused on warranty operations, quality assurance, and customer experience improvement Supervise Quality Assurance Engineering activities and performance metrics Drive continuous improvement of quality processes, policies, and procedures Partner with global teams, including Japan, to resolve technical and quality issuesWarranty & Data AnalysisAnalyze warranty claim data using tools like Power BI to identify trends and root causes Develop failure rate and cost reduction reports to improve market quality Oversee warranty adjudication processes for complex and high-impact casesCustomer & Partner EngagementServe as the primary liaison for OEM, distributor, and dealer accounts Lead cross-functional discussions to resolve escalated issues Support executive-level communications and strategic account reviews Maintain strong relationships across the service networkTechnical Support & Field OperationsProvide advanced onsite technical support including diagnostics and repair oversight Conduct field visits for audits, investigations, and rework supervision Support ECU/ECM programming and integration efforts Develop and deliver training programs for service providersCommunication & Continuous ImprovementCreate and distribute technical service bulletins and updates Track and communicate Product Improvement Programs (PIPs) Enhance service network capabilities through training and documentation What We're Looking For Experience3+ years of hands-on technical or diagnostic experience in:Agricultural, Construction, Marine, Heavy Equipment, or Automotive industriesExperience supporting OEMs, dealers, or service networksTechnical KnowledgeStrong understanding of diesel engines and equipment repair Experience with diagnostics tools (Volt Ohm meters, CAN bus, OBD II, etc.) Familiarity with Tier 3 & Tier 4 emissions equipmentSkillsStrong problem-solving and analytical skills Ability to interpret data and drive actionable insights Excellent communication skills across technical and non-technical audiences Ability to work effectively in fast-paced, high-pressure environmentsTools & SystemsProficiency in Microsoft Office (Excel, PowerPoint, Outlook) Experience with Power BI preferred CRM experience (Salesforce or similar) a plusAdditional QualificationsBachelor's degree in Engineering preferred (or equivalent experience) Ability to travel up to 15% (domestic and international) Bilingual English/Japanese is a plus Key CompetenciesQuality Focus Customer Focus Communication Reliability Why Join Us? This is an opportunity to step into a high-impact role where you'll influence product quality, customer satisfaction, and operational excellence across a growing industrial engine network. You'll work closely with global teams, lead meaningful initiatives, and help shape the future of after-sales support.