Head of Community

About the CompanyWe are seeking a strategic and hands-on Head of Community to lead the development and growth of our member community experience. We are launching a community platform where members can connect with one another, share playlists, post user-generated content, and engage more deeply around content, shared interests and values.About the RoleThis leader will work at the intersection of community, product, and growth, partnering closely with Product, Engineering, Marketing, and Content to shape the member experience, drive engagement, and evolve the platform over time. The ideal candidate brings a track record of building online communities, strong product and marketing instincts, and the analytical rigor to translate member behavior into actionable insight.ResponsibilitiesLead the strategy, launch, and ongoing evolution of our community experiencePartner with Product and Engineering to provide member feedback, help prioritize enhancements, and shape the roadmap for community featuresDevelop programs and campaigns that drive adoption, engagement, and retention within the communityCreate opportunities for members to connect, share playlists, contribute UGC, and participate in meaningful waysGather and synthesize member feedback, behavioral data, and engagement trends to improve the product and community strategyHelp define community standards, best practices, and governance to support a healthy, values-aligned environmentPartner with Marketing and Content to promote community participation and deepen member connection to the platformIdentify opportunities to bring existing communities, creators, or partners onto the platformEstablish KPIs and use qualitative and quantitative analysis to evaluate performance and forecast the impact of initiativesServe as the internal advocate for the member experience and the external champion for our community visionQualifications8+ years of experience in community building, audience engagement, digital product, growth, or lifecycle marketingDemonstrated success building, launching, or scaling an online communityExperience in a B2C growth company with annual revenue greater than $25 million Required SkillsStrong cross-functional experience partnering with Product and Engineering to shape features, roadmap priorities, and member experienceStrong understanding of content discovery, user engagement, and UGC or social/community-driven product experiencesExperience using analytics platforms and user behavior data to generate insights and guide decisions; Google Analytics requiredProven ability to forecast and assess the impact of initiatives using both qualitative and quantitative analysisTrack record of developing programs or campaigns that drive adoption, engagement, and retentionExperience attracting or onboarding existing communities, creators, or partners onto a platform is a plusPreferred SkillsExcellent communication, leadership, and stakeholder management skillsExperience in media, subscription, wellness, or mission-driven brands is a plusEqual Opportunity StatementWe seek candidates with strong interpersonal abilities – effective communication, teamwork, prioritization, and problem solving – who can adapt to change, manage conflicts with empathy, and collaborate well with diverse teams. While technical skills matter, we highly value those who build positive relationships, contribute to a supportive culture, and approach challenges with a solution-oriented mindset. If this sounds like you, you’ll thrive in our dynamic environment.