Customer Service Representative

Overview Blue Mango Water is a local water treatment company serving homeowners in Laredo and the surrounding South Texas area. We specialize in helping families improve the quality of their water through free in-home water testing, professional system recommendations, and reliable installation of whole-home water treatment systems. Our mission is to provide honest, high-quality service while educating homeowners on how hard water can affect their plumbing, appliances, fixtures, laundry, skin, and everyday water use. We focus on creating a simple, professional, and trustworthy experience from the first appointment to the final installation. At Blue Mango Water, we are building a team of motivated individuals who care about customer service, professionalism, and growth. We value strong communication, a positive attitude, and people who are willing to learn, work hard, and represent our company with integrity. We are proud to be a local company committed to serving our community and helping homeowners find long-term water solutions for their homes. Responsibilities Represent Blue Mango Water in a professional and respectful manner at all times. Communicate with homeowners about our free water testing service and help explain the benefits of better water for their home. Schedule and confirm appointments for in-home water tests or consultations. Follow up with potential customers through phone calls, text messages, or in-person conversations when needed. Educate customers on common water issues such as hard water, buildup on fixtures, appliance protection, and overall water quality. Maintain a positive attitude while speaking with customers and answering basic questions about our services. Work closely with the Blue Mango team to make sure appointments, customer information, and follow-ups are handled properly. Keep accurate notes on customer interactions, appointment details, and lead status. Meet daily and weekly goals related to customer outreach, appointments, and overall performance. Participate in training to better understand our products, services, and sales process. Help build trust with homeowners by being honest, clear, and professional throughout the entire customer experience. Requirements No previous experience required. Training will be provided. Must have a positive attitude and willingness to learn. Strong communication skills and ability to speak with homeowners professionally. Must be reliable, punctual, and responsible. Comfortable speaking with new people in person, over the phone, or through text. Must be able to follow instructions and stay organized. Ability to work independently and as part of a team. Must be motivated to grow, improve, and meet goals. Bilingual in English and Spanish is a plus, but not required. Must represent Blue Mango Water with honesty, respect, and professionalism at all times. Join us to make a meaningful difference in our customers’ experiences! We value energetic individuals who thrive on providing top-tier support while maintaining organized workflows. If you’re passionate about delivering excellent service with a positive attitude and possess the necessary skills listed above, we encourage you to apply! Pay: $36,000.00 - $138,000.00 per year Benefits: Flexible schedule People with a criminal record are encouraged to apply Work Location: In person