International Operations Specialist

Job Summary: The International Operations Specialist will be responsible for a broad range of tasks encompassing cradle to grave shipping operations. Scope of work encompasses taking in customer shipment requests, negotiating rates with overseas agents and US-based carriers to meet the needs of the customer, and ensuring that on-time delivery targets are met. An International Operations Specialist has broad-ranging authority over their customers' shipments and covers a variety of job functions and specialties in the course of his/her work. The position requires a well-rounded individual with a strong grasp of finance, customer relations, and detailed record keeping. This role is 100% in office in our Coppell, TX location. Supervisory Responsibilities:• None. Duties/Responsibilities:Build relationships with overseas agents to ensure price and time constraints are known and met.Build relationships with US air and sea carriers to ensure price and time constraints are known and met.Coordinate international shipments via ocean, air, and ground transportation.Track and monitor cargo movement to ensure on-time delivery and quickly resolve delays or disruptions.Communicate with freight forwarders, customs brokers, and carriers to schedule pickups and deliveries. Prepare and review shipping documents, including commercial invoices, packing lists, bills of lading, and certificates of origin.Ensure compliance with international trade laws, customs regulations, and Incoterms.Maintain accurate records of all international shipments for auditing and reporting purposes.Monitor shipment progress and proactively address delays or issues.Monitor inland transit in conjunction with Logistics Plus inland freight department.Maintain high level of communication with customer to keep them apprised of shipment status.Perform other miscellaneous duties as required to meet the needs of our client. Required Skills/Abilities:Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Must be able to manage multiple projects at once.Allocate work time according to the priority of job assignments.Ability to communicate (verbal and written) clearly and concisely, coordinate and execute work assignment(s) independently or in a team environment, direct others for effective results, and remain calm in stressful situations. Education and Experience:High school diploma or equivalent required.Prior experience with transportation management software preferred, particularly Cargowise.5 years in a similar role preferred. Physical Requirements:• Prolonged periods sitting at a desk and working on a computer.