Aquatics Service Manager

Job DetailsThe Service Manager (SM) will manage a large group of clients and perform all aspects of the Annual Service Agreements. The SM will lead Associate Service Managers (ASMs) and Technicians. The SM will proficiently use Foster Lake & Pond Management’s (FLPM) sales process. They will uphold FLPM's Core Values and Vision and be willing to teach and learn.Key ResponsibilitiesRESULTSManage all aspects of service accounts.Provide detailed and timely service reports to customers.Communicate compliance issues to the client within two business days of the service visit.Utilize CRM tools effectively and timely.Utilize the CRM tool to communicate compliance repairs to the CRS team within two business days.Ensure compliance requirements are met two months before the Certified Annual Inspection due date.Schedule Certified Annual Inspection for all regulated clients one month before the due date.Supervise and provide oversight for Technicians and Associate Service Managers.Supervise and ensure the Technicians and ASMs understand the scope of work and meet objectives as directedCommunicate effectively with customers, supervisors, and other FLPM employees at all times.Coordinate and lead bi-annual performance reviews for your ASMs and Technicians.Monitor Technicians and ASMs for accurate time-trackingAudit five service accounts a month and provide feedback to the technicianLead with kindness, respect, and adherence to FLPM’s core valuesUtilize the Method to approve estimates generated by Associate Service ManagersImplement and schedule training opportunities for Technicians and Associate Service Managers.Ensure proper safety equipment and precautions are implementedIdentify and implement crew trainingInclude ASMs in on-site assessment at least once a monthTeach ASMs and Technicians how to plan and execute the installation of fish structures, fountains, aeration, and plantingsMaintain proper certifications and trainingAttend at least two professional trainings annuallyProvide four pieces of Feedback in our human resource software monthlyBe proficient in all aspects of the FLPM sales process, including assessments, estimating, installation, and repairs.Be a subject matter expert in the FLPM assessment and estimate process.Be a subject matter expert on the products we sell, including but not limited to fountains, aeration, fish, etc.Provide a weekly update on open Opportunities in CRM.Respond to open Activities within two business days and update in CRMProvide all necessary details accurately and timely to the admin department.Be Proficient In FLPM Policies And Company Software Platforms.Follow policies and procedures written in the employee handbook at all times.Abide by FLPM safety policies and participate in scheduled safety meetingsUse the time app daily and clock into jobs consistently and correctlyUse required company software and apps effectively as needed and in a timely mannerCheck the company calendar daily on workdays and update when necessaryRespond to company emails within 2 business daysRespond to company phone calls and text messages during work hoursComplete company self-check-ins and other requested human resource items by the stated deadlineEmbody company Core Values and Vision StatementCORE VALUESTeamworkAssists other teams and co-workers throughout the organizationMaintains a positive and respectful attitude with team membersHas fun working with our team and accomplishing goals togetherCustomer ServiceGenuinely cares about each customer's needs as much as their own.Consistently delivers on commitments to build long-term trust with our customers.Takes pride in their work and in solving problems for customers.CommunicationDemonstrates a positive attitude and effective communication in all situationsEnsures expectations are clear, well communicated, and appropriately documentedCommunicates changes in schedule proactively, recognizing the importance to the team of consistent attendance and punctualityAccountabilityDemonstrates personal accountability to our clientsDemonstrates personal accountability to co-workers and in fulfilling their role on the teamConsistently gives a strong effort and works to become the best at what they doIntegrityDoes the right thing, regardless of the situationCan be relied on to perform their job duties honestly and efficiently with minimal supervisionPractices honest, responsive communication in all their interactionsPassionTakes pride in their work and displays a desire to be the best at what they doShows passion for winning, for our organization and our teamTakes action when needed, without waiting to be askedRequired SkillsExperience includes:aquatic vegetation managementfreshwater fishery managementtrash and debris removalboat operationtraileringfountain and aeration installations and maintenanceComprehend the function of stormwater devices and the maintenance expected in Operations & Maintenance Manuals.Familiarity with computers and general business software is required.Ability to operate and maintain hand tools, small equipment, and pumps.Ability to follow verbal and written instructions.Have a positive attitude, professional behavior, and willingness to do whatever is necessary to complete the job.Ability to withstand strenuous physical activities.Regularly lift or move up to 80 pounds.Be comfortable working in and around water and mud.Willing to work outdoors in various weather conditions and environmental hazards.Have a valid driver’s license.Allow FLPM to pull their motor vehicle record (MVR) from the Department of Motor Vehicles (DVM). To be hired, you must have an acceptable record.Will encounter job sites on both residential and commercial property. May also be exposed to homeowner’s pets.Capable of traveling, and occasional overnight trips may be required.Completed North Carolina SCM Certification ClassCompleted the North Carolina Aquatic Pesticide Application license and be knowledgeable about appropriate pesticide use and application equipmentAbility to observe, anticipate and relate detailed notes and observations to Service ManagerAbility to identify and relate potential maintenance and repair opportunities and needsAbility to identify and control most undesirable vegetation problem