Scheduling Specialist (Oklahoma City)

Job SummaryAre you a highly organized individual who thrives on multi-tasking in a fast-paced environment? As a Scheduling Specialist II, you will handle advanced shipping, installation, and regulatory notifications for AGS's innovative Slots and Tables products, with a strong focus on international logistics and high-priority orders. You will manage evolving priorities with greater autonomy, assist in training Level I team members, and proactively identify opportunities for continuous improvement to drive operational excellence. With exceptional customer service, communication, and organizational skills, you will mentor junior schedulers, optimize processes, and make a significant impact in this role.ResponsibilitiesMonitor and manage business operations to meet customer expectations, company goals, and compliance standards.Arrange complex product transportation for domestic and international shipments based on customer, service, and jurisdictional requirements.Prepare and verify shipping documents, including bills of lading, commercial invoices, packing lists, and compliance notifications, with particular focus on international requirements.Coordinate with Operations and Field Service to manage work orders, including scheduled and unscheduled support, software, and hardware upgrades.Communicate with Field Service Supervisors to determine labor, licensing, and skill needs for work orders.Contact customers to schedule work orders, set expectations for start times, technician details, and project completion, and address inquiries or issues.Collaborate with Service, Purchasing, Sales, Production, and Compliance to align resources, coordinate third-party vendors, and meet order requirements.Track order progress, communicate status to departments, and resolve roadblocks to ensure timely completion.Manage international sales orders and prepare corresponding international shipping packets in full regulatory compliance.Assist in training and mentoring Level I Scheduling Specialists on key systems and best practices.Proactively identify opportunities for continuous improvement in scheduling processes, workflows, and documentation.Maintain positive interdepartmental relationships to enhance customer service effectiveness.Update job knowledge through educational opportunities and perform other assigned duties.Skills/RequirementsHigh School or GED required, bachelor is preferred in a technical discipline3+ years of experience in scheduling, logistics, or operations, preferably in the gaming industryProven experience with multi-module ERP systems such as SAP, Oracle, or MS DynamicsStrong understanding of coordinating complex operational activities, including international logistics and regulatory complianceDemonstrated ability to identify process improvements and contribute to continuous improvement initiativesExperience or strong willingness to train and mentor junior team membersExcellent communication skills; interact effectively and work productively with a wide range of peopleExceptional customer service skills to address customer needs and build positive relationshipsStrong organizational skills to manage multiple tasks and priorities in a dynamic, fast-paced environmentProven ability to multi-task and adapt to changing demands and handle high-pressure situations while maintaining accuracy and efficiency.Advanced experience with Microsoft Office Suite Programs, and high-volume data entrySkilled in interpreting complex information accurately and applying sound analytical thinking to support operational and administrative needs.Demonstrates consistency, precision, and a structured approach to problem‐solving.*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.AGS is an equal opportunity employer.