Appointment Scheduler-Full Time

Appointment SchedulerSummary of Position:The Appointment Scheduler is responsible for the scheduling of patient appointments and obtaining demographic and insurance information.Responsibilities:Answer incoming calls within a timely manner and professional mannerSchedules, reschedules and cancels appointments accuratelyObtains and documents in the patient's chart accurate patient demographic and insurance information from the patient or patient representative at the time appointment is scheduledObtains and documents in patient's chart, any information relevant to the patient to ensure adequate care can be provided through all practice levelsCompletes all necessary procedures in regards to scheduling, rescheduling and/or canceling appointments accuratelyTransfer calls to the appropriate departmentGuides patients to appropriate resources for further informationRetrieves voicemail, interoffice communications and work log tasks on a regular basisReturns all calls in a timely manner associated with voicemail, interoffice communication and work log tasksCoordinates the need for work-ins with Clinic DirectorMay collect fees for balances due on accountPerforms other functionally related duties as assignedQualifications:Graduation from High School or equivalentOffice setting and computer experience preferred; medical experience preferredOrthopedic or outpatient rehab setting experience strongly preferred.Demonstrated experience or interest in quality, education, and departmental development initiatives.