Field Service Technician - Southwest

Position SummaryScope and Responsibilities:Essential duties include, but are not limited to the following: Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically,and CNC) or associated equipment in customer's facilities. Perform these duties following verbal orwritten instructions given by Tech Support, Service Coordinator or Service Manager, or usinginformation contained in drawings, service documentation, or other user documentation. Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment,or observes qualification runs conducted by customer personnel. Assure that the machine accuracy andquality are in accordance with specifications. Notify Tech Support or Service Coordinator when deviations from specifications occur, or whenproblems are encountered. Write complete service reports in accordance with procedures. Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizingnecessary safety precautions. Notify customer of any unsafe operating practices observed. Provide input for the improvement and development of company products. Maintain regular and predictable attendance. Has the ability to work overtime and/or work on "off-shifts" as required by business needs. Has the ability to work with and interact with other people on a routine basis. "On the road" a majority of time visiting customers and/or vendors, both nationally and internationally. The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. While performing the duties ofthis job, the employee is regularly required to use hands to finger and handle. The employee isfrequently required to reach with hands and arms and taste or smell. The employee is occasionallyrequired to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee mustfrequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.Specific vision abilities required by this job include color vision. The work environment characteristics described here are representative of those an employee encounterswhile performing the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. While performing the duties ofthis job, the employee is frequently exposed to moving mechanical parts. The employee is occasionallyexposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outsideweather conditions; risk of electrical shock and vibration. The noise level in the work environment isusually loud.ISO 9001 &14001 awareness and complianceEducation/Certification: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform theEssential Functions. Associate's degree (A.A) or equivalent; two to four years related experience and/or training; orequivalent combination or education and experience. Valid Driver's License, Ability to obtain a passport and credit card. May have to read and understand international print symbols.Experience: Ability to use general hand toolsSkills: Ability to read, analyze general business periodicals, professional journals, technical procedures, orgovernmental regulations. Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients,and customers. Ability to work with mathematical concepts such as probability and statistical inference, andfundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions,percentages, ratios, and proportions to practical situations. Good working knowledge of word processing and spreadsheet generation software, and the general useof internal service system and communication system. A positive attitude, clean and neat appearance, and a willingness to converse in a positive, interactiveway and a commitment to the highest quality of work must always be maintained in order that theService function serves its customers effectively and efficiently, and as a sales tool for the Company'sproducts and supports the Company's image of a quality supplier.