IT Support Specialist

To be a team member of the Driven by Dobbs family you must be dedicated to supporting the company's mission, vision, and values.OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.POSITION TITLE: IT Support SpecialistCLASSIFICATION: Non-ExemptPOSITION OVERVIEW:Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers-founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider-and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.We're looking for a proactive IT Support Specialist to join our growing team and help drive technical excellence across our corporate and retail store locations. This is a hands-on, high-impact role supporting a fast-paced network of retail automotive and tire service centers. You'll work closely with our Sr. IT Specialist and external vendors to provide top-tier support and help scale our technology infrastructure as we grow.ROLES AND RESPONSIBILITIES:Troubleshoot and resolve a wide range of technical issues across retail and corporate environments-both on-site and remotelyCollaborate with internal IT teams and external partners to ensure system uptime, security, and performanceRecommend and implement process improvements that enhance system efficiency and resiliencyManage and maintain an organized inventory of hardware, tools, and replacement partsCreate and maintain clear technical documentation, including troubleshooting steps and maintenance proceduresAssist with the rollout and implementation of new systems and upgradesSUCCESS FACTORS:20% travel throughout the local marketA strong belief in safety-Being Safe 100% of the time is the expectationAlignment with company mission, vision, and valuesStrong work ethic with a commitment to resultsStrong team player with the ability to adapt to diverse team membersAbility to perform in a fast paced/high volume environmentExcellent verbal and written communication skillsA high level of time management, accountability, and prioritization skillsAbility to be organized, problem solve, and be solution orientedSelf-motivated, goal- oriented, and driven to accomplish department goalsStrong critical thinker with a high level of attention to detailHighly-customer centric and master relationship builderProficiency in managing and deploying Windows PCs and printersAbility to lift and move equipment (up to 75 lbs.) and work in tight spaces (network closets, under desks, etc.)Flexibility to work evenings, weekends, and holidays as needed WORK ENVIRONMENT: Corporate headquarters is located at:1983 Brennan Plaza High Ridge, MO 63049This position operates out of a temperature-controlled office environment- work from work is requiredThis position will be required to use standard office equipment such as phones, computers, printers, etc.EXPERIENCE AND EDUCATION: 2-3+ years of experience in enterprise IT support, ideally across multiple retail or service locationsStrong knowledge of Microsoft 365, Azure, InTune, and EntraAutomotive aftermarket, retail, or service-industry background preferredDriven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.