Call Center Customer Service Representative

Customer Service RepresentativeDo you enjoy helping people and solving problems? We're looking for a friendly, dependable, and detail-oriented Customer Service Representative to assist our customers and provide exceptional service with every interaction.As a key point of contact, you'll play an important role in creating a positive customer experience. You'll answer questions, resolve concerns, and ensure customers feel heard, supported, and valued.Why Join Us?Supportive team environmentMeaningful work helping clients every dayOpportunities for growth and developmentStable and structured work settingIf you're motivated, organized, and passionate about delivering outstanding customer service, we'd love to hear from you!This is an on-site position located in Warminster, PA. Various M-F shifts available. This position pays $16/hr.ResponsibilitiesProvide client support on a wide range of items.Respond to external or internal user requests for service and determine nature and extent of support needed.Provide support or refer to the appropriate staff member.Respond to client issues of all kind via phone, chat and email.Provide both "Tier 1" and "Tier 2" level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.Respond to internal or external user requests for service and determine nature and extent of support needed.Provide support or refers to the appropriate staff member.Respond to software problems on site or over the phone, chat and/or email.Investigate error messages and determine resolution.Train users in startup, basic, and advanced use of our websites.Provide timely and accurate information to incoming client requests.Process client orders/changes according to established department policies and procedures.Required SkillsStrong time management and organizational skills.Proficiency in M.S. Office Suite including Outlook, Word, and Excel.Must be detail oriented.Must have excellent oral and written communication skills.Must have strong telephone skills and be able to work with a diverse population.Must be able to maintain confidential information and follow procedures for work processing.Must be able to manage multiple tasks or projects.EducationThe candidate we are seeking will have at minimum a high school diploma or equivalent.BenefitsVertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.Medical, dental and vision coverage with spouse/family coverage options401K plan with generous company matchFlexible spending accountsVoluntary insurance coverage plans (life, disability, etc.)Paid lunch breaksPaid time offPaid holidaysPaid training program/ Internal employee developmentOvertime options availableCasual dress codeFlexible work schedulesRushBus scheduled service from Septa Bus Route 22 and Regional RailEmployee referral bonus programDiscounts through partnerships & neighborhood business programsAdditional InformationAll candidates are subject to a drug test and a background screening.Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.